February 28th, 2012

Developing New Perspectives

Most of us mere mortals tend to establish routines.  We get set in our ways, tend to operate our days in a predictable manner and get efficient at doing what we do.

That is a good thing … until it isn’t!

What do I mean by that?

Our world changes at a phenomenal pace and I have written about that many times.   This means that we need to evolve our ways of doing business to keep up with that change … but if we “have always done it this way”, it makes change very difficult!

So what can we do about that?

The pundits might suggest that we be “open to change”; “embrace change”; “welcome change”!

Yeah, yeah yeah … the truth is that change happens and it is how you react to change that will define how you will fare in the new world.

So you need strategies that work for YOU and for YOUR COMPANY (if you are a business owner).

1.   Don’t throw the baby out with the bathwater … change happens fast, but not overnight.  The routines you built to be successful don’t ALL need to change, that will just create mayhem!

2.  Find time to actually THINK … rather than just DO!  If you are an employee then it might just be about  taking a few hours out of a quarter to make sure what you DO on a daily basis is still the best use of your time.  If you are a business owner or executive you might want to plan “strategy sessions” to look at these things.

3.  Understand what is happening in your industry … join your industry association, read about your industry, stay current with what other are doing.

4.  Understand the influences on your industry … internal and external.  Understand what your competition are doing about them and THINK about what you might do.

5.  Look at similar industries, or industries with similar issues and understand whether their solutions might help.

The MOST IMPORTANT thing is to MAKE time to focus on these things, rather than be 24/7/365 focused on the day to day issues of your job or business!

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)

Have you tried Eagle’s (very cost effective) VirtualRecruiter service?

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February 17th, 2012

The Value of Time

This is a long weekend for many in Canada … Family Day is celebrated in Alberta, Saskatchewan and Ontario.  Generally people get excited at the prospect of a long weekend … whether because it allows for more adventurous plans, more family time or just time to relax.

It is very clear that a long weekend is really VALUED.

Do you place a high VALUE on your time at work?

For a large number of people, perhaps even the majority, work is a necessary evil … to them it can’t end fast enough, they look for ways to work less, even to avoid work when they can.

I understand the sentiment … but I think it is a real shame.

Here are some of my thoughts about why work time should really be VALUED by everyone.

1.  Work is how we earn income that we use to live … it pays for our home, our food, our clothes, our family, our car in fact just about everything we own.

2.  Almost everybody needs to work (see #1) … so if you must be there anyway then why not take pride in your work?

3.  Similar to #2 … but if you take pride in your work then you can get a lot of satisfaction by doing a GREAT job, by improving and learning, by using your skills in ways that might otherwise not happen .

4.  Doing a great job gives you satisfaction (#3) … but it also sets you up for greater challenges, more income and other opportunities.

5.  On the negative side … if you are the low performer then you put your income at risk.  If you are all low performers then maybe you run the risk that your company becomes a low performer and goes out of business, or relocates to a place where work is VALUED.

6.  I believe in balance in my life … I would find it very hard to feel good about myself if I wasn’t doing my best in my career.

7.  You owe it to your employer to give your best … you enter into a contract of employment.  They pay you, you do work!

Time is a very precious commodity … make sure you take full advantage of every minute that you are here.  The end will always come sooner than you think.

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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February 16th, 2012

CANADIAN JOB MARKET – Mini update Jan Feb 2012

General Observations:

The post-holiday season period typically sees an increase in job activity as people step up their job hunt and companies get back to the job of hiring.  This year was no exception, here at Eagle we saw a marked increase in resumes submitted to us of about 40% over December.  The Canadian unemployment rate also increased slightly in January to 7.6% (7.5% in December).  This increase came about because more people are actually looking for work, despite the fact that the jobs situation was a wash between the two months.

There are of course many factors that impact jobs in Canada, and different sectors are affected in different ways.  The high price per barrel of oil (up slightly from last month to $102) is the primary driver behind the “hot” market in Calgary, yet that is somewhat dampened by the strength of the Canadian dollar(slightly stronger than last month at 99.7cents US).  The Western Canada market would be even “hotter” is the price for Natural gas were not currently near an all-time low.

The financial sector in Canada remains strong and hence is a strong source of employment, with new projects and initiatives creating jobs that impact primarily the GTA and Montreal … and we continue to see demand in those cities.

Across all sectors, job growth requires companies to invest, and they are much more likely to do that in a stable economy.  The stock market continues to fluctuate, creating some uncertainty and in some ways stalling Canada’s potential for growth.  The TSX at time of writing was about 12,400, slightly better than last month’s 12,300.

Eagle’s experiences certainly bear out these economic indicators with January representing a strong month.  In addition to an increase in applicants, we saw orders from our clients up 5% over December.

More Specifically:

For Eagle the GTA (Greater Toronto Area) is still Canada’s hottest job market.  It is Canada’s largest metropolis, home to the greater part of the financial sector in Canada and contains more head offices than any other city.  Toronto is the capital of Ontario, formerly the economic engine for Canada and still a powerhouse province.  This describes why there is so much job activity in Toronto, but like most cities it still faces some challenges.  The Ontario Government released the Drummond Report this week and it calls for sweeping changes to the government which will involve cut backs.  The manufacturing sector in Ontario has been in decline for 10 years and so blue collar jobs are tougher to come by these days … with China and other low cost countries winning out in that work.  For the professional looking for work, Toronto is a good choice with the financial, retail, insurance and telecommunication sectors creating the most demand.

The continued strength of the oil patch keeps Calgary as the hottest job market in Western Canada with a continued demand for skilled resources at all levels and across Eagle’s lines of business.  Calgary would be into serious skills shortages if the Natural Gas price was also high and the Canadian dollar was not quite so strong!   As it is, this is the city of opportunity if you are a professional looking for work in Western Canada although the last month was a little slower than we expected..  There are some other, smaller, markets that benefit from the oil boom too, bringing job opportunities to cities like Edmonton and Regina, with other smaller Western cities doing well too.  All in all, the West continues to be a busy place, and jobs are there to be had.

Not much change in Eagle’s Eastern Canada region with Montreal leading the way in activity.  There has been some low key job activity in Ottawa but the impending Federal Government cutbacks, and the impact of the shared services initiative continue to dampen enthusiasm in Ottawa.  Halifax and the Eastern provinces continue to be smaller markets with smaller numbers of opportunities.

 Summary:

With an unemployment rate of 7.6% Canada might not be in the same league as Germany (5.5%) or Australia (5.1%), but we are ahead of much of the world, some examples being the US (8.3%), UK (8.4%) and Spain (22.9%).  The jobs situation didn’t move much at the macro level between December and January, but here at Eagle we definitely saw an increase in demand from our clients.

Like governments across the globe the Canadian Federal Government is looking at cost cutting initiatives and downsizing that will affect the job market.  In addition, Canada’s largest province has been in decline for some time and now Ontario needs to act on the Drummond report, again meaning cut backs.  A reduction in government spending affects both public sector and private sector jobs.

The cities with the most opportunity remain Toronto and Calgary, with Montreal still showing good signs.  Some of the smaller markets are also doing quite well.  Places like South West Ontario, already badly affected by the reduction in manufacturing jobs are holding their breath as RIM struggles to regain its former prominence … a story that will have a big impact in jobs in that area.

As we progress through the year we will have to see how all of these factors affect Canadian job prospects, but ever the optimist I am hopeful that we will continue the steady improvement we have seen since the recession.  In those HOT markets we will continue to see skills shortages and hiring managers are beginning to recognise the “need for speed” in their hiring decisions.

As has become my recent practice, I will end this write-up with my “standing advice” to ANY company needing people:

(a) Start the process now with a strong PLANNING phase;

(b) Develop very clean processes to find, screen, choose, hire and onboard these new resources;

(c) Know that you will have a lot of competition and therefore speed in decision making will be critical;

(d) The job doesn’t stop there … retention becomes the next challenge!

That was my monthly look at the Canadian job market and some of its influences.

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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February 15th, 2012

Those Critical “To Dos”

If you have a busy job there are always a ton of tasks to be completed … you can just arrive at your desk first thing in the morning, go like crazy all day and still have tons of stuff to do when you leave at night.

I will be so bold as to suggest that MOST people operate in that manner … no real thought, no real system, respond to the emergency in front of them and “… just doing the best I can!”

Newsflash … if you have ANY aspirations for success, it is not good enough!  In this crazy world you MUST focus on the RIGHT TASKS in order to be productive.  If you let your day drive you then you will

(a)  miss critical task deadlines;

(b)  waste your time on non-critical (but maybe they are comfortable) tasks;

(c)  lose all sense of control of your job.

My advice to you is TAKE CHARGE OF YOUR DAY!

Here is ONE tip … make sure you always know what your CRITICAL tasks are, even if they are small ones.  I LOVE “To Do” lists but they can be evil if they are one big long list with no way of identifying the”high return”, “must do”, critical tasks.  It might be as simple as highlighting those tasks with a marker, OR you might want to take a tip from Harvard who suggest plugging your “To Do” items directly into your calendar.

Now that you know what all your critical tasks are … put a reminder in your calendar twice daily to check the list.  That way you might just start winning the battle!

If you are truly interested in taking control of your day and are willing to invest some time then read my 10 Blog Entries for Personal Productivity. 

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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February 14th, 2012

The Future

Like most people I sometimes think about the world our children will inherit and wonder how it will all work out.

Today there are  a litany of “big issues” … global warming and the environment; terrorism; the global economy etc etc.

We hear about the next generations, and how different they are from their parents.

There are questions about whether we leave the world a better place or a worse place; will the next generations be ready to “run the world”; and what will become of the human race?

I’m not a big philosopher, I’m not an academic or even claim to have answers to the big problems … but here is what I believe.

1.  I believe our grandparents asked the same questions about their “next generation”.

2.  I believe that our human race has many flaws … but that is nothing new.

3.  I believe that modern communication makes us more aware of our world than at any other time in history .. so we know more about the problems than other generations.

4.  I believe that the pace of change today is far greater than at any time in history … which by definition would suggest that our knowledge is far more advanced than in previous generations.

5.  No matter how much we bemoan the education system I believe we are churning out some seriously smart people.

6.  I believe in the resilience of the human race.

7.  Medical advances have eradicated many major diseases and people live longer than previous generations.

8.  While there is constant strife around the world we have not had a world war in 67 years … I believe that represents progress.

9.  I believe the world will never be a panacea, but humanity will continue to overcome adversity and thrive.

10.  I also believe Everton will win the FA Cup … which is pretty much the same as the Ottawa Senators winning the Stanley Cup this year (but not as far fetched as the Toronto Maple Leafs winning the Stanley Cup)!

Its good to think about the future and its easy to be a pessimist … optimism however can be just as easy, and like Ford said, “Whether you think you can or you think you can’t … you are right!”

Walk Fast and Smile!

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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February 13th, 2012

What Makes Your Day?

I am a fan of Clint Eastwood and while his famous line, “Go ahead, make my day” was a hint that his Harry Callahan character was perhaps a little ”dark”, the subject is worth thinking about.

What makes your day?

If you are busy then there is a strong chance that you don’t always take time to “smell the roses”, but that is something you can do consciously.  Maybe just take a few minutes each day to savor those things that “make your day”.

Here are some things that make my day …

Typically I walk to and from work, so a nice bright day can really help my mood.  Sometimes I even notice people around me smiling, and THAT has a positive affect on me.

When people in the office are positive and smiling I “feel the vibe”!

When I get call from a friend, maybe an invitation … that makes my day.

When I get to ride my motorbike, or take out my sports car … that brings a BIG smile.

When I get to relax in my apartment and look out over the city on a clear evening … that makes me happy.

I am currently working remotely in Florida and look out the front of the house at a clear white beach and blue water … that brings a smile!  As does jogging on the beach in the mornings with my wife and our dog!  (Our dog definitely has good days … see picture!)

I wrote a blog entry suggesting that Life is Great, but maybe most people don’t take the time to TRULY savor life.

It is an interesting fact that if you think about the things you appreciate from others, it is a fair bet that doing those things will make other people’s days brighter!  So …

1.  Take time to appreciate the GOOD things in your life; and

2.  Make other people’s day … by doing things you would like for yourself!

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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February 10th, 2012

Give Something Back – Get in the Game!

Here is your Friday “Giving To Do List”.

#1.  Answer these questions.

Are you employed?

Do you give regularly and meaningfully in support of charities today?

Is it a conscious decision or are you “dragged along”/guilted/hit up at a point in time?

What charities interest you?  (Cancer and Heart disease are the two big killers, kids charities are very popular, United Way and such organizations help a multitude of great causes etc etc)

#2.   Make a conscious decision to “get in the game”!  “The game” is about making our society a better place for ourselves and our families.  It is about being a good neighbour to those in need.  It is about NOT being selfish with all of the great things we have.

#3.  Decide on a dollar amount that you can afford.  It might be a payroll deduction each month, it might be a lump sum … but it SHOULD be significant and meaningful.

#4.  Look at your time and figure out how much time you could give.   Do you really need to watch that much TV?  Can you donate some weekend time?  Can you bring your expertise to a charity board or committee?

#5.  Now … Get in the Game!  It will make you feel better about yourself.  Giving is one of the critical components to success in life … just read John Izzo’s Five Secrets You Must Discover Before You Die.

PS.  This does not mean you don’t sponsor the kid’s hockey team, or buy a poppy etc.  Those daily “asks” are just a given … today’s blog is about your BIG annual commitment!

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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February 9th, 2012

Consistency

Are you consistent?

Do you even think about consistency?

Why SHOULD you think about being consistent?

For changes to be of any true value, they’ve got to be lasting and consistent.” … Anthony Robbins

IF your business is consistently good, then you WILL be successful.  Clients will always come back.  Think about your favorite restaurant … you know that it will be good every time, or else it wouldn’t be your favorite restaurant.

If you have employees that deliver consistently good work, they are the one’s you come to rely on … they are the first ones you think of at promotion time, they are the one’s you stake your career on, and who you want to bring along with you!

I can hear it now … what about the superstar who “turns it on” and closes the big deals, but is a nightmare 50% of the time?  These people are a huge time suck for managers, you spend inordinate hours managing them and the cost associated with their success is a very high price to pay.  They are NOT the people you think of at promotion time, they are definitely not the people you want to bring along with you!  IF the superstar can ever achieve a measure of consistency, THEN you have someone to nurture!

So … whether you are a superstar or a regular Joe (like most of us), you can always improve by CONSISTENTLY performing to expectations!  Become that person people can count on.  Become that person who is always there to deliver! 

This theme applies throughout your life.  Despite the picture above, I am not a golfer … but consistency is a huge goal of any golfer, and applies to any sport.  In your relationships your friends and partners want to be able to rely on you and that needs consistency.

It is a trait worthy of some effort!

Chance can allow you to accomplish a goal every once in a while, but consistent achievement happens only if you love what you are doing” … Bart Connor

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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February 8th, 2012

Tough Conversations

You know the ones … you dread them.  The conversation with the under performing employee, the conversation with your parents about bending the car or maybe the conversation with the unhappy client.  It can even be much worse, a discussion about a relationship that isn’t working or a health problem that you have.

Here are some thoughts about TOUGH conversations:

1.  Like most situations, PROCRASTINATION won’t help.

2.  Have the conversation in appropriate setting.  For example sending an email to tell someone they are fired is not appropriate, having that conversation in a private office (preferably with a HR representative) is!  If you are going to have a relationship discussion you might NOT want to do it on the bus, sitting down in a private space might work best.

3.  Think through all of your pertinent points.  Perhaps write out note and ensure you have your thoughts collected before having the conversation.

4.  Try to keep emotions in check.  Tough conversations will always bring more emotion, but sticking to facts and avoiding inflammatory comments will make it as smooth as possible.

5.  Listen as much as you talk.  If the other person receives monologue with no opportunity for dialogue then that would be called a speech … a conversation is a two-way communication.

6.  Have the conversation when you are most energetic … for most people that may be first thing in the day.  Tiredness or alcohol are not likely to help such a conversation.

7.  If possible don’t make it a surprise.  A performance discussion should not be a surprise, nor should a relationship discussion.  Sometime this is not avoidable, but a surpise might elicit a stronger response … so be prepared.

8.  Tough conversations don’t have to always happen in one go.  You might agree that there is a situation, and agree to put the facts on the table … but come back after a little time to discuss those facts.  This way both sides come to the table prepared.

9.  IF you are in the situation where you MUST deliver a tough message, and it IS a surprise, and the timing is NOT very good … then just do it with as much humanity as possible (think how you would feel in their position.  Then go and drink scotch!

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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February 7th, 2012

Firing People … 13 Thoughts (might be unlucky for some)

This is one of those tough tasks that every manager has some trouble with, but most learn that it comes with the territory.

You will hear phrases like, “Hire slow, fire fast” … but I have never found that to be a particularly useful phrase.  In fact, as we return to skills shortages it will become imperative to move fast through the hiring cycle, and employers may well need to lower their standards a little just to get people capable of doing a decent job, as opposed to the perfect fit!  Perhaps “Hire fast (with due diligence) and fire as a last resort” will become the new management mantra!

I have been in management a long time, and running my own business for 15 years.  Here is my take on firing people:

1.  When you hire someone then YOU accept a responsibility to help that person to be successful.  That may mean good on-boarding practices, good initial training, a mentor to help and regular feedback.

2.  You know quickly if someone is struggling … you need to address it quickly too.  Understand why they are struggling and try to help them.  This applies to new staff OR people that have been around for a while.

3.  If someone is not doing their job then that very likely means that either someone else is doing it for them, or your customer is being hurt.

4.  Ultimately we are all responsible for ourselves … if you are fair to an employee, give them feedback, give them help and they still don’t get it then their failure is their own responsibility.

5.  Once the writing is on the wall it is just a matter of time … everyone knows it is coming, so just get it over with.

6.  You are not doing any favors to an under performer by keeping them around.

7.  You are hurting the rest of your team (and perhaps your customers) if you don’t act.

8.  You are keeping someone else, who WILL perform, from a job if you keep the under performer around.

9.  As a manager your responsibility is to your employer … to deliver the service or product your group is mandated to deliver, in an efficient way.

10.  When you fire that person, it should not be a shock because you have been giving feedback throughout.

11.  If you have given feedback and help but you still need to fire that person then remember YOU are not to blame.

12.  The fired employee may be better off in another role, or another company … time will tell, but that should not be a way for you to feel better.

13.  Treat the outgoing person with as much dignity as possible … but make it happen.

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
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