CEO Blog

Category Archives: Management

Develop Your Curiosity

Curiosity quote by EinsteinWikipedia describes curiosity as: (from Latin curiosus “careful, diligent, curious,” akin to cura “care”) is a quality related to inquisitive thinking such as exploration, investigation, and learning, evident by observation in human and animal species. Curiosity is heavily associated with all aspects of human development, in which derives the process of learning and desire to acquire knowledge and skill.

I would suggest that curiosity is an under-rated trait that is present in almost any successful person that I know!

“Judge a man by his questions rather than by his answers.”  Voltaire

This is one “skill” that can be developed … and can be hugely useful in both your career and your personal life.

For example, it is a strongly held belief that great leaders do not accept the “status quo”.  They are continually looking for ways to get better, to improve the process, to reduce the costs and to be more efficient.  A great way to do that is to be curious, and to truly understand why things are the way they are, because when you understand it well you have a decent chance of improving it!

“It is important to remember that we cannot become what we need to be by remaining what we are.” Max De Pree

Let’s talk about relationships, both business and personal.  The number one way to start a relationship is to be curious about the other person!  By asking questions we get to know people better, and conversation flows easier leading to an easier relationship which might develop into friendship.  So, whether you are networking for business or meeting socially … being curious is a great way to “get ahead”!

“You can make more friends in two months by being interested in other people than in two years of trying to get people interested in you.”  Dale Carnegie

Work at it!

Consciously start to ask more questions.

Work at developing better questions.

Set yourself a goal to learn something new every day … by asking questions.

If you are hiring people, look for those who are curious … they will WANT to learn!

Are you good at getting people to open up, by asking good questions?

Do you agree that curiosity is a valuable skill?

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?

Eleven Thoughts About Keeping It Simple

Peter Drucker quote about useless efficiencyYou would think it fairly obvious that the more complex a solution is to a problem, the bigger the chance of failure.  Yet we often over complicate our lives, our businesses and the problems, both small and large, that we are trying to solve.

We see the risks all the time with BIG projects … they take longer, cost more and generally don’t do what they set out to do.

That doesn’t mean that you shouldn’t do big projects … big “things” still need to get done.  Maybe it means going about it differently,  OR maybe it just means setting different expectations.

What I am talking about is our (Human beings) penchant for over complicating things.

In business that could be as simple as striving to solve a perceived issue with a technology solution … when perhaps all that was needed was a common sense change in process.  It is like when the only tool in your toolbox is a hammer, it is amazing how often a hammer is the answer to your problems.  Sometimes we have business issues that don’t need the IT department to solve them, when all it might take would be a sign in sheet at reception to track the 5 visitors a day or a manual log to track the 2 cash transactions a week!

“If you can’t explain it simply, you don’t understand it well enough.”  Albert Einstein

Some random thoughts about “keeping it simple”:

  1. Ask yourself if a proposed solution really NEEDS to be technology based, or is there a more simple way?
  2. Do you really NEED a room full of people in a meeting to discuss a solution?
  3. Are you trying to solve a systemic issue, or are you reacting to a “one off”?
  4. If you are looking at a computer solution that needs to be built from scratch, have you considered the possibility that buying an off the shelf solution that solves 80% of your needs and requires some in house change to your processes might actually be a better way to go.  (Shooting myself in the foot with this one … we LOVE big development projects that need contractors!)
  5. Even if you need to have great time management skills, you do NOT need complex tools … keep it simple.  Calendar; TO DO List; and Goals.  Paper or electronic … whatever works for you!
  6. If you are doing strategic planning, account planning or any kind of business planning it is easy to let things get complex.  Simple plans get executed, complex plans … not so much!  Break it down into manageable “bite sized” pieces that are easily executed!
  7. Decide what is important for you in your life, and focus on those things.  Don’t be distracted by all of the million other things that you COULD do, or COULD have!
  8. Sometimes the most direct approach is the easiest … it is easy to over think situations.
  9. Communicate using words everyone can understand.
  10. There is an old adage that “a picture is worth a thousand words“.
  11. Bonus … and perhaps the easiest answer.  Ask yourself if someone elsewhere already solved your problem.

“Complexity is your enemy.  Any fool can make something complicated.  It is hard to make something simple.”  Richard Branson

It’s About the Client NOT About You! (More Sales 101)

sales attitude quote by  w clement stoneIn my ongoing series devoted to the sales profession I am focusing today on subject that I know resonates with clients.  It is also a subject that I remember struggling with as a young salesperson.

Sales calls need to be about the client, not about you, your company,  your product or service.

“Don’t find customers for your products, find products for your customers.”  Seth Godin

We get taught this early … but then we get inundated with training about our product or service; our differentiators; our  key messages; our pricing discounts; our elevator pitch and any other number of things that we are supposed to talk to clients about.

There is not a lot of time spent on the client side of things.  Perhaps the assumption is that we will identify a potential client and they will be so happy to see another salesperson that they will just sit and listen to our wonderful pitches and obviously write a cheque?  (Excuse my cynicism here).

“Make the customer’s problem your problem.“  Shep Hyken

So what is it that we should be doing?

“A good listener is not only popular everywhere, but after a while he knows something.”  Wilson Mizner

I don’t profess to have all the answers, but here are some thoughts to be going on with:

  1. We all know what assumptions do … so NEVER assume that the person you are talking with has the same exact problem as the last person you talked with.
  2. You need to get a prospective client talking about their business issues, that relate to your product or service.  One way to achieve this is with an agenda (as previously discussed) that outlines the kind of issues that might be relevant.
  3. The great salesperson will get their client talking, and will listen carefully (without interrupting).
  4. A salesperson needs to establish some credibility with a client.  This can be achieved in many ways, and might have been partially achieved because the client granted the meeting.  Credibility might be proven by bringing appropriate knowledge to the meeting, or perhaps experiences of similar clients.  It might be because of the company credibility, or through a referral.   If you leave the meeting having never established some credibility your chances of ever coming back are diminished.
  5. A salesperson should try to establish some rapport with the client.  Again this can come in many different “flavors” and can be a personal type of rapport or a professional type of rapport … depending upon your own style.
  6. Salespeople need to know when they are talking too much.  We tend to get excited and then we talk, and talk … and talk!  Watch for the glazed over eyes, but better yet have a watch in front of you that tells you how long you have been talking.
  7. If you did your sales training well, then you will have goals for the meeting … but don’t meet your goals at the expense of the client.  Understand what goals the client might have, and help them to meet their goals.
  8. You need to be able to have a peer to peer conversation with the client about the subject of the meeting.  You must be confident or you will lose that hard earned credibility.  Always remember that this is your area of expertise, and most likely just one of many areas your client needs to address.  If you feel out of your depth then take a manager!
  9. If you have something of interest to the client then establish next steps before leaving the meeting.  Once you lose their attention they will be focused on the 101 other priorities on their desk.
  10. Always follow up.  Thank the client for the meeting.  Meet any obligations made in the meeting.  If possible send something of value such as relevant market data, relevant articles or subject matter knowledge that will help the client.

“If you are not taking care of your customer, your competitor will.”  Bob Hooey

By delivering value to our clients we will eventually become winners!

“All things being equal, people will do business with, and refer business to, those people they know, like, and trust.”  Bob Burg

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?

Goals Without Plans are Pipe Dreams

Dream becomes goal quote by Bo BennettI am a big fan of goals.

  • They give you something to aim for.
  • They provide focus.
  • They are the foundation of any great time management system.
  • They are necessary for any company that wants success, and highly recommended for anyone who wants to achieve success in almost anything, personal or career oriented.

A goal without a plan, that is actionable, has timelines and is realistic, is just a dream.  Martin Luther King Jr famously said, “I have a dream!”  The thing is that his dream also had a plan … he was working to make his dream a reality!

If you have ever looked at business plans from early stage companies there is a trend among some percentage of them to have a growth goal that looks like a hockey stick (very slow growth now followed by exponential growth in the future) .  Invariably the “business plan” will cite statistics for the size of the world-wide market and a comment that suggests if the company just takes 3% of the worldwide market they will achieve their targets.  THAT is not a plan … THAT is a dream (or a wish).

One of my personal favorite pipe dreams is the “If we just grow by 10% per year for the next 7 years we will double in size.”  That is a goal, not a plan.  The plan is needed to show the path to get that 10% growth each year, and will likely include multiple means to achieve the growth.

So … if you have a goal (or dream) then you have a good starting point.

The very next step is to lay out a plan that will get you to that goal.

  • It needs to be measurable.
  • It needs to be actionable.
  • It needs to be doable … even if it is a stretch.
  • It needs be tracked.
  • It needs to be reviewed periodically.
  • It needs to be flexible so that as situations change, then the plan can change.
  • I would suggest getting help developing the plan, and also help holding you accountable to the plan.
  • I would suggest having milestone goals along the way, that will demonstrate your progress.
  • I would suggest celebrating wins as you go, to stay motivated.
  • You might also want to stretch your goal as you get closer … because success breed more success!

“A goal without a plan is just a wish.” Antoine de Saint-Exupery

Silence is Not Always Golden!

communication quote  by John PowellCommunication is more a science than an art.  There are guidelines and even rules that can govern communication which we can use to train people, yet it remains one of the most frustrating aspects of people’s modus operandi!

One of the most frustrating communication traits is when there is silence, when there should be some form of communication.  You know what I mean … that contractor who was going to build your back yard deck was supposed to start last Monday, but he didn’t show and he won’t return your calls.

You were expecting to hear from that relative visiting from abroad, and you don’t know if they are going to show up.

You were expecting an update on a project that is late, but have received nothing.

You applied for a job and you don’t even know if your resume was received, because the recruiter hasn’t even acknowledged your application.

There are many, many such situations.

Invariably, when (if) communication does happen it will begin with, “I had nothing to tell…” or “I was waiting for news to give you…” or “I assumed…”

“Silence is a text easy to misread.”  A. A. Attanasio

We all know that “silence” can be deafening when we are expecting news, but somehow we don’t always translate that into what other people are feeling!

Here are a few thoughts on the subject …

  1. Most times more communication is better than less communication.  (That does not include talking instead of listening.)
  2. It is OK to communicate the fact that there is nothing to report.
  3. Try to put yourself in the shoes of people who might expect to hear from you.
  4. Poor communication erodes relationships as much as anything.
  5. When you don’t communicate at all, the person at the other end will make assumptions that you might not want them to make!

Great communicators are thoughtful, not only in the messages they deliver, but also in when they deliver them.

“Communication is a skill that you can learn.  It’s like riding a bicycle or typing.  If you’re willing to work at it, you can rapidly improve the quality of every part of your life.”  Brian Tracy
Having said all of the above, there are absolutely many times when silence is preferable to words … just not when people are waiting anxiously for an update!

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?

What IS The Comfort Zone … 10 Thoughts?

Einstein quote about mistakes and trying new thingsYou will see all kinds of articles, quotes and advice about “getting outside your comfort zone” and I have certainly written my fair share.  Certainly I see that a lot of people “get it” but there are also many who either don’t see the value, or don’t think they should bother.

So … I thought I would try to demystify these references to the comfort zone.

1.  The comfort zone is a comfortable place.  We are in familiar territory, we do the same kinds of things day in day out.  We deal with the same people, using basically the same processes and don’t try to do anything differently.

There are good reasons to be here.  It is lower stress.  It requires less “thinking”, and creates less errors … because we learn to do the same things over and over again so we get them right!

2.  Getting out of the comfort zone is not for everybody.  Some people would be very stressed out.  They would probably be paralysed by fear or uncertainty if they were forced to change the way they do things.

3.  Our world changes around us all the time.  The mobile phone was not around when I started my career … so the world forces change on us.  It is always better if we can be the ones driving change rather than having it happen to us!  That is what happened to dinosaurs and “buggy whip” manufacturers!

picture showing a circle representing "the comfort zone" with the larger area being "where all the good stuff happens"4.  For the right people change is exhilarating, or at least stimulating, which helps life to be more interesting.

5.  People that want to have successful careers need to be people willing to make changes … rather than have change happen to them.

6.  Change happens as much in our personal lives as it does at work, so a willingness to get outside the comfort zone can be very beneficial in all areas of our lives.  Getting out doing new things can result in new skills, meeting new people and open up new opportunities.

7.  Change, or a venture outside the comfort zone, does not have to be big.  It can start small.  As we get comfortable with small changes, then we can try a little more.  It is similar to learning to swim … start with short distances in the shallow end of the pool.  Ultimately you might swim across the lake, or at a minimum have fun jumping off the dock with your friends!

8.  We grow our muscles by working them hard.  We increase our knowledge by learning.  We grow our life skills by trying new things.

9.  A comfortable place is often a great place to be … but sometimes it is just boring.  Change brings some hassles, but the rewards can be many!

10.  I would sooner get to the end of my life and regret the things I did, rather than the things I never tried.

“Twenty years from now you will more disappointed by the things you didn’t do than by the things you did do.  So throw off the bowlines.  Sail away from the safe harbor.  Catch the trade winds in your sails.  Explore.  Dream.  Discover.”  Mark Twain

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?

The Value in Attending Good Conferences

FEI Canada logoLast week I spent a couple of days at the annual FEI (Financial Executives International) conference in Winnipeg.  While I do not have a financial background myself, Eagle does provide our clients with finance and accounting talent, so the participants were potential clients for Eagle.

Heading to the conference I had a number of goals,

1.  Learn.  In particular what was interesting to my potential client base, understand what challenges they were facing and soak up some of the content.  (I was not disappointed)

2.  Network.  That does not mean bending people’s ears about Eagle, but rather building relationships, bringing value where I could and investing time in new people.  People were friendly and fun so this was just great.

3.  Fun.  There were some fun events, a gala evening at the Museum of Human Rights which was a spectacular venue with the added bonus of Gail Asper providing insight into the journey to get the museum built!  Good food, good wine, good company and and excellent venue … mission accomplished!

I did not have a goal to come away with new clients, or new orders.  I know that when I am attending an event and I get targeted by salespeople it makes me uncomfortable, which is not a great way to start any relationship.  I don’t think it does any supplier much good to use conferences as a “target rich hunting ground”!

I feel pretty good that I met some interesting people, exchanged cards and swapped stories with many of them.  I had fun at the gala event, enjoyed the company of some new friends and found the conference content to be excellent.

Cenovus logoThe first keynote speaker was Brian Ferguson, CEO of Cenovus Energy and a very engaging speaker.  His background is Finance so I was interested to see a former CFO make the CEO role, which I think appears to be a growing trend.  He talked about the kinds of challenges he faces, including the recent drop in oil prices that caused a 50% reduction in revenues!  Brian talked about leveraging his financial background, about having a great team and about having a passion for what you do.  He also talked about the importance of giving back … something near and dear to me too.  It was an interesting insight into the work day of  guy running a multi billion dollar corporation … and he still has his feet on the ground.  I like that!

Suncor logoThere was an interesting panel of CFOs with Don Selman (Richardsons), Janice Fukakusa (Royal Bank) and Alistair Cowan (Suncor) moderated by Bruce Waterman (a retired CFO who sits on several high profile boards).  This panel talked  lot about the role of the CFO today.  There was discussion about the differences between private companies and publicly traded companies (Richardson being a private company).  While there are some obvious differences (whose money is being spent) the structure and governance is remarkably similar.  There was talks about accessing capital, risk appetite and the impact of technology.  There was also a discussion around communication, so I was a little disappointed to find out none of the panel are active on social media!  (Room for improvement?)

I attended an interesting presentation about multi generational workplaces, with an emphasis on the millennials.  I have seen much of the content previously, but it was still an interesting session and the speaker from Morneau Shepell was very good.

There was an interesting session on social media and it was interesting to see IBM’s CFO on the panel, (good job Xerxes Cooper) when the other panelists were more technical.  The bottom line was social media is a great communication tool, internally and externally … it can be used to manage your brand (or your brand will be managed for you) and is one way to get employee engagement.

Canadian council aboriginal businessThe surprise session of the conference for me was “Doing Business with the Aboriginal Community”.  I really did not know what to expect, but the session was both interesting and thought provoking.  Aboriginal businesses will make up a large part of Canada’s GDP in the coming years!  There is an under utilised workforce waiting to be engaged and an influx of education and some investment could produce a great return … especially when you consider all of the work that gets outsourced abroad today.  I will personally be following up with Joe Dion (CEO Frog Lake Energy Resources) and JP Gladu (CEO Council of Aboriginal Businesses) both very articulate, successful representatives of a great opportunity!

I attended the obligatory Economic Outlook with economists Dawn Desjardins (Royal Bank, despite having the same name as another bank) and Todd Hirsch (Alberta Treasury Branch).  They took out their crystal balls and talked about (a) energy prices, with a focus on Alberta, (b) house prices with a focus across the country, (c) politics with a focus on Alberta and (d) inflation.  They talked about growth sectors and sectors of concern all in relation to Canada’s economic outlook.  Generally they were cautiously optimistic … that’s the shortened version!

We wrapped up the conference with a high energy motivational speaker and author of the book Nine Minutes on Monday, James Robbins.  As a big Time Management guy I’m always up for new productivity ideas and was intrigued by Jim’s ideas and thoughts … so I left with a copy of the book!

This is a long review of the conference … but my intention is to demonstrate that the right conference can bring a lot of value for a reasonable cost.  I think I ticked all the boxes and received a ton of value from this conference.  I also made some new friends … which is always valuable, whether business flows or not!

I would certainly encourage any financial executive in Canada to sign up for the Montreal conference next year.  Hope to see you there!

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
Gain a competitive edge!  Join Eagle’s Executive Consulting Network!
Have you tried Eagle’s (very cost effective) VirtualRecruiter service?

Knowledge is the New Job Security

learning quote from Brian HerbertHere are a few thoughts that just might resonate with you.

There are no “jobs for life” in the modern workforce. 

That means your job security is (a) what you know and (b) how you perform.  That is what will give you success in your current role, and what will win you your next role, whether in the same company or somewhere else.

The pace of change in our world is relentless … globalization, demographic pressure (retiring boomers) and technological advances are affecting us all daily (if not hourly).  

That means we need to stay current or we get left behind very quickly.

There are numerous statistics about how much information we retain when we take training.  The most positive one I found suggested that a month after our training we might retain 25% of the content, others suggest just 10%!

That spells an opportunity for us all, because we all have a ton of training materials from the many course we have taken over the years.

If you put all of those facts together, I think there is a compelling argument that each of us needs to take responsibility for our own learning … and it doesn’t need to be tough or expensive.

“Commit yourself to lifelong learning. The most valuable asset you’ll ever have is your mind and what you put into it.” Brian Tracy

Here are three EASY and INEXPENSIVE ideas for you to improve your knowledge:

  1. Revisit your old training material. Yes, some things are affected by change but others are constant.  You will have forgotten 75% (or 90%) of the material since you took the training, revisiting it will bring a greater percentage back to you … and the only cost is your time.
  2. Borrow training materials from your peers!
  3. Follow “thought leaders” who can share their knowledge with you … and read their blogs, articles in trade magazines etc.

“You should always be learning, if you are the smartest person in the room then you are in the wrong place.”  anonymous

Knowledge is the new job security so make a commitment to life-long learning!

“Education is not preparation for life; education is life itself.” John Dewey
Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
Gain a competitive edge!  Join Eagle’s Executive Consulting Network!
Have you tried Eagle’s (very cost effective) VirtualRecruiter service?

Protect Your Personal Brand

personal branding quote by Tom PetersWhat is your personal brand?

“Your brand is what people say about you when you’re not in the room” Jeff Bezos

Your reputation, your image, the “persona” you display to the world, your personality, your professional self … in fact all of the above, and perhaps more.

You build that brand over time, developing and refining that professional, and personal you that the world sees.

You will educate yourself, formally and informally.

You will adopt a “look” … that will likely change over time, but very often your style is distinctly you.

You will adapt your communication style, to suit you.

Whether it is done consciously or sub-consciously, the brand that is you will emerge.

If you are serious about your career you will want to shape that brand, and to develop a positive image.  You will certainly want to avoid a brand that is detrimental to the career that you desire.

“Life isn’t about finding yourself. Life is about creating yourself.”  George Bernard Shaw

There is a great deal of press these days about the role that social media plays in your brand.

We read about professionals who are fired because they were caught on Youtube acting in an unacceptable manner.

We see job applicants who don’t get the job because their facebook profile is filled with images that a company might consider unprofessional … or more.

We see law enforcement officers caught over stepping their bounds … and more.

All caught on camera for the world to see.

Even if you are not serious about your career today, it IS possible that you might be serious in the future … and what goes online never goes away!  I’m not sure that my sixteen year old self would have been too worried about my personal brand as I started out my career in the Royal Navy, but it matters to me now.

So, in this age of social media, here is some advice for young professionals, and for anyone who just might aspire to a professional career.

  1. Always remember that everybody has cameras.
  2. Youtube videos go viral for the strangest reasons and you don’t want to be in one.
  3. Compromising pictures end careers, sometimes before they begin.
  4. Companies need to protect their brand, and your actions might make you the risk.
  5. There is no safe way to be an idiot, but the safest is in your own home with very close friends.
  6. Reputations are built over years … and destroyed in minutes.
  7. Your personal brand is who you are, don’t let yourself down.
  8. Alcohol impacts your decision-making, don’t let it go too far.
  9. Model your behavior after positive role models.
  10. If in doubt, ask yourself what your mother would say?

This is just a fact of life these days.  In some ways it gives a tiny taste of the paparazzi lifestyle of the rich and famous.  However for some of them, any press is good press … for most of us that just is not the case!
Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
Gain a competitive edge!  Join Eagle’s Executive Consulting Network!
Have you tried Eagle’s (very cost effective) VirtualRecruiter service?

Twelve Lessons on Building a Company Culture

Jack Welch quote on cultureThere is a significant amount of focus on company culture these days, and with good reason.  If you want a sustainable entity then a positive company culture is a good start, it is a great way to attract & retain talent plus it is a positive message to clients and shareholders.

Where I get a little concerned is when I see leaders establishing a “project” to “fix the culture”.  It might well be the right thing to do, in that there needs to be a plan to establish a strong corporate culture but it is not really a project, because working at culture never ends.

In our nineteen year journey from starting this company we have learned many lessons along the way, and have received recognition for some of the good things we have been able to do.

I thought I would share some of my thoughts on culture, based on our journey.

  1. Steven Covey played a big part in our company culture … and Habit #2 “Begin with the end in mind” was just one factor in our development.  In order to develop the right kind of culture we needed to define the kind of company that we wanted to be.
  2. One of my previous employers was consulting company Andersen Consulting, now known as Accenture. Their methodology at that time focused very much on alignment between People, Process, Technology and Strategy.  This was another critical influence for us.  It is important to have all parts of the company pulling in the same direction.
  3. In line with the above, we needed to develop a mission, vision and core values that inspired us, were meaningful to us and that we could live with … even when decisions were tough. This was an important process for us, and while they have been modified over the 19 years, they are fundamentally the same today as they were back then!
  4. We don’t live in a perfect world so we had to learn some patience. Rome was not built in a day.  There are always setbacks, poor hires, wrong turns along the way and tough economic times to traverse.
  5. A business needs to be profitable in order to pay its people, its suppliers and provide the right level of service to its clients. This means that you might want to provide more “goodies” for your employees, but it has to be done prudently.  I like to point at Nortel, which was a company that its employees loved because they had big salaries and amazing benefits … unfortunately that was not sustainable and most of those employees had trouble finding jobs that could offer anything similar.  As a private company we need to live within our means.
  6. For us, our vision meant focusing our efforts on clients, our own employees and on the candidates that work with. We have continually looked for ways to improve those relationships.  This focus allows us to ensure business decisions we make are in line with that vision.
  7. A positive culture within our company means that we have high expectations of our people, and that we provide them with training and the tools to e successful. We create an atmosphere focused on one of our core values, TEAM, and we are prepared to invest in growth.  We give monthly and annual recognition for employees that excel and that exemplify the behaviors we associate with our values.
  8. You can never please all of the people, but that doesn’t mean you shouldn’t try.
  9. If you have a clear culture then you will attract the people that fit your culture, and those who do not will self identify quickly.
  10. The number one reason why culture is successful, or not, is leadership. It needs 100% commitment from the whole leadership team.
  11. Sometimes you will need to make tough decisions to preserve the culture you want, or you risk getting the culture that just happens!
  12. It is a work in progress that can never be considered complete.

In addition to being a Platinum member of Canada’s 50 Best Managed Companies program our company was recognized as one of Canada’s 10 Most Admired Corporate Cultures in 2102, and in 2015 we were named one of Canada’s Best Workplaces.

The awards indicate that we are on the right track and we are enjoying the journey … but it IS a journey!

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!
Gain a competitive edge!  Join Eagle’s Executive Consulting Network!
Have you tried Eagle’s (very cost effective) VirtualRecruiter service?