Much has been said on the subject of email and there are many guides readily available on the internet. One high profile story recently talked about an email that circulated the world, much to the embarrassment of the sender. A very recent exposure to an abusive response reminds me that email can be very dangerous!
1. If you send an email that uses offensive or inappropriate language then you leave yourself wide open to all kinds of issues.
2. Sending email is already open to misinterpretation because of people’s habit of being very short in their responses … adding expletives or other abusive language is really not a good idea.
3. Do not send something in email that you would not say to a person’s face.
Eagles’ newsletter is sent to clients and prospective clients who have had some previous dealings with the company. A lot of work goes into the production of this document and it is definitely not a thinly disguised sales job for Eagle, unlike some company newsletters. The content includes a cross country look at the IT job market, which is updated monthly; a synopsis of the “events” in the technology world for the last month; and some links to technology “interest” articles. The newsletter is an email sent once per month and recipients are given the opportunity to unsubscribe in the usual manner. Since we started this newsletter there have been many positive comments and very few people who have actually unsubscribed.
Yesterday we had a first … one of our client contacts asked to be removed, but instead of just asking to be removed he chose to use expletives about “unsolicited email”.
When you receive such an email in a professional work environment there are a range of reactions:
1. This guy must be “crazy”.
2. Is he like this in the work environment on a normal basis?
3. He works for our Provincial Government, (paid with my tax money) so how “civil” is this civil servant?
4. Maybe I should forward his response to his boss.
5. Maybe I should post his response online and let people make their own judgment.
As you can see, sending inappropriate email is probably not a wise move! I will be sure to send this blog entry to the “gentleman” in question. Perhaps he will understand that options 4 or 5 above could have been detrimental to his career.
Everybody has “off days” but that never makes it OK to be abusive!