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Customer Service Standard

Eagle’s Commitment to Accessible Customer Service

In fulfilling our mission, which is to provide our clients with the best talent, Eagle is committed to providing its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

As part of this commitment, we seek to recognize and remove the obstacles faced by traditionally under-represented groups in order to facilitate their access to and advancement at Eagle. We respect and celebrate the diversity of people who make up our community.

Service Animals

Persons with a disability are permitted to enter Eagle premises accompanied by a service animal and keep the animal with them, if the public has access to such premises.

Support Persons

Persons with a disability may enter Eagle premises accompanied by a support person and may have access to that support person at all times.

Assistive Devices

Assistive devices are permitted at all our offices. Should access for a person using a mobility assistive device be unavailable, then a mutually agreed upon alternative location will be determined.

Temporary Disruption of Accessible Service

Eagle will provide customers with notice in the event of a disruption in the services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Notices of disruption will be provided in at least one of the following three methods:

  • Posted at the main entrances of Eagle’s offices

  • On Eagle’s website

  • Recorded on the Eagle office phone system

We encourage clients, customers and the general public to call ahead or email directly the person you will be meeting, in order that accommodation(s) can be made.

Feedback about Eagle’s Accessibility

The ultimate goal of Eagle is to meet and exceed customer expectations. We welcome and appreciate your feedback on how well those expectations are being met. Feedback about the delivery of services to persons with disabilities should be directed to the National Eagle Staffing Solutions Team (NESST) by:

  • Telephone: (1-866-78-NESST/1-866-786-3778); or

  • Email: (

Notice of Availability of Documents

Upon request, a copy of this statement and our Accessible Customer Service Policy will be provided in a mutually agreed upon format that meets the needs of the requestor’s disability.

Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act (AODA) was designed to remove barriers to all Ontarians with any form of disability and Eagle’s goal is to maintain 100% compliance with these regulations. For more information about AODA, please visit or

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