We live our lives at warp speed and too often we forget the “niceties”!
We even forget to say please and thank you to our clients which seems to be a common symptom of this crazy 21st century world.
If you are a sales person then one of your goals is to build strong relationships with your clients.
You cannot afford to take them for granted, you certainly need to be sure that you are doing everything in your power to give them great service.
When a new supplier to our company took time out to send an email saying “thanks for the business, we appreciate it and will do everything we can to meet your expectations” I was very pleasantly surprised.
Over the course of the next few days we heard from several senior people at this company, all taking time out to introduce themselves and welcome us as a customer.
What a nice welcome!
How hard is that?
Most companies do appreciate the business but few take time to tell you.
Some time ago I wrote blog entry about Ten Tactics for Superb Relationships, which might be worth revisiting.
That blog entry was based upon the book, The Greatness Guide by Robin Sharma.
Tactic number 4 was to say Please and Thank You!
Kevin Dee is the founder of Eagle (a Professional Staffing Company)
Want to know where Canada's hot jobs are? Visit the Eagle Job Board!
I write these articles with the intent of sharing MY experience and knowledge gained during MY life journey. From the 16 year old joining the Royal Navy, through many incarnations, to the grey haired guy who built a business. If you find a nugget here, then I am happy. If the message offends you then I apologise, that was never my intent. I know and recognize there are many people and groups who have a far bigger challenge than I have had and I only wish you well.