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Don't Pick Up That Phone Just Because it Rings!


We get programmed about how we should respond … the phone rings and we answer, right? Not always is the right answer!

We get to the office and we log on to our system and we check email first … right? Not necessarily the best thing to do!

If you manage your time based upon PRIORITIES and have a clear understanding of WHAT needs to be done and WHEN… then you can check email and voicemail and decide on your priorities.

I would advocate getting to the office and getting the “TO DO LIST” in order before answering the phone or logging on … then you can much more critically respond to priorities in the right order.

Just because something is URGENT does NOT mean it is IMPORTANT.

Just because someone else has a high priority need does NOT mean that it is your high priority.

YOU need to manage YOUR priorities and depending upon your position you will have different levels of autonomy … but always try to maximize your time based on the highest return items, not based upon the last call that came in or the last email read!