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When Things Go Wrong Leaders Step Up!


Your job is important to you.  You want to do your best … and so do those around you.

However sometimes things WILL go wrong … and it is how you react then that will define you, much more than how you react when things are going well.

If you are a leader, and things go wrong in a business situation here are some things you will need to bring to mind …

1.  Unless someone’s life/health is at risk, it probably isn’t the end of the world;

2.  It will go better next time, and there will be a next time;

3.  There are likely to be VERY sensitive people around you who need to be reassured;

4.  A little (sensitive) levity will reduce a whole bunch of tension;

5.  Accepting responsibility for a problem is a show of strength … don’t play the blame game.

6.  Remember that you are definitely NOT the only person this has happened to … and they all survived!

Learn from it, put it behind you and move on!