Part 3 of 3 -- Are We Transforming Yet?
With the fuller picture of the end transformed state tough to pin down, how does the organization get a bead on whether the efforts made to transform are or are not working? Having ascertained that your work is indeed transformation (the first article in this series), and come to a thumbnail understanding of the depth and nature of your transformation journey (the second article in this series), you are probably hungry for indicators that transformation is in fact taking place. As the New Millennium Era dawned, most organizations were straddling Industrial Age and Information Age paradigms that have steadily drifted apart over the past 15 years. The irony is that what transformation aims for transcends the Information Age, rather using it as a fulcrum for reshaping the paradigm, culture, etc. to match the New Millennium Age characteristics:- Social- and Knowledge-Empowered Consumers
- Value and Individual Meaning Driven Employees
- Co-Creation of Products and Services to Meet Needs as They Emerge
- Everything, All the Time, Along Many Dimensions via Multiple Channels
- Contribution Valued Above Compensation and 'Performance'
- Speed of Adaptation at the Organization, Team and Individual Levels is Mission Critical
- Processes Favor the Consumer Rather Than the Corporation
- Cooperative Learning and Personal Fulfillment are Valued Above Material Gain
- Self-Efficacy of the Consumer and the Employee are the Norm
- Create fertile ground for transformation to take root before spending any capital dollars
- The most common error is managing transformation as if the organization is a machine -- this will burn through money, time, and people in a hurry
- You can't go too far in changing how your people see their work and each other
- Shifting from change management to achieving the characteristics of the New Millennium Era paradigm leverages success
- Treat the embedded Industrial Age mindset like an addiction
- Remember that Industrial Age and Information Age are drifting apart, if your organization is straddling these paradigms, crisis is imminent
- Once you land mostly in the Information Age mindset, you still have work to do to get to 'flux' New-Millennium Age, continuous transformation mindset
- Keep the primary shifts from and to that redefine 'success' in your back pocket at all times (the second article in this series)
- If it isn't painful, it's not transformative; if you're not breaking down you're not breaking through

