In many ways the heading of this article is similar to those warnings you see on bags of peanuts … Warning: This product may contain nut products.
We all KNOW that email is a lousy form of communication, but it is so easy.
We KNOW that it is very easy to inadvertently (or purposely) send a negative message.
We KNOW that we shouldn’t send them when we are angry.
We KNOW that we cannot convey subtle messages or body language.
We KNOW that the same message read by three different people will be interpreted three different ways.
We KNOW that a situation that is tense OR complex (even slightly complex) OR emotional OR controversial should never be addressed by an email.
SO …. TALK to people!