This article by Mark Swartz was originally published on the Monster Career Advice blog.
“And now for the key point of this article. It’s that –“
“Hey,” says an interrupter, “I have a question. Also I disagree with what you said earlier.”
“Umm, we can come back to that shortly. Now…ah, where was I?”
Getting cut off while speaking is irritating. At work it’s like handling a heckler. You get disrupted and your idea is hijacked.
A good communicator can deal with interjectors. Even for chronic disruptors there may be no need for drastic measures.
Allowing Interruptions Can Harm Your Credibility
Part of any job is conveying your thoughts and ideas effectively. If you frequently allow colleagues to walk all over your words, what sort of impression do you make?
People may begin to think you lack confidence to assert boundaries. Your ideas may be viewed as less valuable since you don’t protect them from interference. A lack of protest could also imply they can take credit for your ideas with few repercussions.
Why People Don’t Let You Finish Talking
Not all interruptions are bad. Sometimes colleagues have something really helpful to add. They simply don’t want to risk letting the moment pass. It could also be their brain works faster than yours does. They’re impatient to comment. Or culturally they’re still learning Canadian business norms, not realizing they are being rude.
Then there are creeps who try to undermine or one-up you. Their intent is negative. These are people – along with chronic offenders – who’ll need special treatment.
Could It Be Your Fault Too?
You probably aren’t a trained communicator. So it’s possible you’re making some basic conversation errors. Here are several that invite listeners to jump in abruptly:
Be concise and highlight your main point early. Otherwise people interject to stop you from being longwinded.
Speak at a level that people can hear easily. If you’re too quiet it might be interpreted as a lack of confidence.
Did you prepare adequately? How about rehearsing to reduce hesitations such as umm, ah, mmm or long silences?
You get nervous and start losing your place, saying the wrong thing, not speaking with authority or conviction.
Keep an eye on your body language too. Facial expressions, the way you sit or stand, eye contact and hand motions can support (or work against) your spoken words.
How To Stop Interrupters
Handle transgressors appropriately. Coworkers who seldom disrupt can be treated very politely. Announce as you begin that you’ll gladly deal with questions and comments as soon as you’re done speaking. If one or two people interject anyway, acknowledge them but remind them of your earlier instruction.
When that fails try more aggressive approaches. Start by asking for input from others. That can block repeat interrupters from taking over. Next fight fire with fire: cut the person off and tell them you are going to finish now. A brasher tactic is to speak over the offender until they stop.
Chronic interlopers should be spoken to in private. Be pleasant. Point out that you’ve noticed their actions and wonder if they realize the effect they’re having on you and others. Hear them out. If possible reach an agreement to be mutually respectful from now on.
Defensiveness Can Backfire
Over-reacting to getting interrupted reflects poorly on you. Keeping your cool shows you’re made of the right stuff. But try to avoid letting yourself be a doormat.
Is it your boss or their supervisors who won’t let you finish? Communicating with managers takes special care. It may be worth letting them say their piece.
Save your objection for encounters you have a better chance of winning.