Understanding the basics of technology is a must for any employee or contractor who wants to be involved in an innovative organization. Regardless of a person's role, if they want to be on board with the organization's latest tools and use them efficiently, they must be somewhat savvy in the high-level technology skills.
According to Undercover Recruiter, the most basic tech skills every employee should have do not require intense code training or learning how to take apart a computer. In fact, they're skills that most of us take for granted, including:
Social media savviness
Staying with the times
Still, we often come across team members or even leaders who have not bothered to learn or update these skills in years. They end up misunderstanding situations or slowing down projects.
Dealing with a client's employees who do not understand technology, or even technical contractors who don't understand the subject at hand, can be a frustrating ordeal; however, it's also a reality that we need to adapt to. While there is little we can do about teaching people proper typing skills or how to use LinkedIn appropriately, you can control how you explain details to them to ensure better comprehension. In a recent article, The Muse shared four ways to explain tech concepts to non-tech co-workers. Here's a brief summary:
Bring Out Your Inner Shakespeare: Compare the concept to something where the person does have a thorough understanding.
Let Your Co-worker Take the Lead: Let them guide the discussion so they can ask questions at their level.
Opt for Curious, Not Condescending: Avoid tech jargon or explaining in too much depth to avoid making people feel inept.
Add a Dose of Empathy: Understand a person's situation and pay attention to how they're reacting, then form your explanation.
How do you deal with non-technical people when they're an integral part of your IT project team?