The best way to predict the future of any industry is to talk directly with those who are working in it every day. That's exactly what ITSM.tools and ManageEngine did earlier this year when they set out to understand the future of corporate IT organizations and, more specifically, IT Service Management (ITSM). With a mission to avoid standard ITSM survey questions, they asked ITSM professionals ten questions related to potential future challenges and opportunities.
The survey resulted in their IT Service Management Future Readiness Report which discusses new technologies and changing IT roles. You can see all of the details on their website, but if you'd like a quick summary, check out this infographic which ManageEngine also created. In summary, ITSM professionals are predicting a challenging future. Would you agree?