Sometimes, things go horribly, horribly wrong. We’re not talking “running out of Nutella” wrong or “my keyboard only types É instead of ?” kind of wrong. This post is about the type of crisis where a bug or error causes so much panic within the organization that productivity freezes, clients can’t be served and people start describing it the worse disaster in the company’s history.
When crisis strikes, you can either freeze and contribute nothing or work with the team to bring everything back on track as quickly as possible. Depending on your position, it may be up to you to lead that team through the crisis. Are you up for the task? If not, have a look at this quick video with some tips for getting through the turmoil (we recommend looking now, rather than waiting until disaster strikes). Take these ideas and understand your own strengths and weaknesses, then develop a plan to ensure you’re ready to step up and be the hero.