CEO Blog

Category Archives: Business

All blog posts by Kevin Dee, Chairman at Eagle — Canada’s premier staffing agency, related to business.

Don’t Be a Luddite

John Maxwell quote about changeDuring the industrial revolution the Luddites opposed change and fought against the notion that machines would be used to get around labour laws.

The term Luddite today is used to describe anyone who opposes automation and new technologies.

We are on the cusp of another breakthrough, similar in impact to the industrial evolution or the information technology age, and along with all of the benefits, it will spawn the next generation of Luddites.

This evolution will see Artificial Intelligence in many forms, impact our lives.

  • Jobs will be lost in the same way that typing pools were replaced by word processing technology.
  • The Internet of Things will come with the smarts to effect our daily lives in ways we can only begin to understand.
  • Robots and robotics will also advance with AI smarts to preform more complex tasks than previously thought possible.

We will continue to be impacted by the effects of globalisation, including the offshoring of jobs, the access to goods produced in low cost environments and the ability of entrepreneurs to enter foreign markets easily and quickly through the internet.

We are experiencing a huge change in the way we work.  The retiring boomers leave a big gap to fill and there are not enough people in Western countries to fill those gaps.  Skilled talent is in demand (the #1 concern of CEOs worldwide) and progressive countries are finding ways to attract this talent.  There is a growth in self employment, evidenced with the gig economy and the many enabling technologies that make this possible.  People work from home, and jobs are shared more often than ever.

“It is not necessary to change.  Survival is not mandatory.”  W Edward Deming

So … how are we to respond in an era of such change?

Here are some thoughts:

  1.  Change is inevitable.  Fighting change is like trying to hold back the tide.  Embrace change and find a way to make it work for you.
  2. The industrial revolution ultimately resulted in more jobs, a better standard of living and better work conditions.
  3. Factors that will work in favor of job opportunity include:
    • the impact of demographics that will create job shortages,
    • the new economy jobs requiring more tech skills and
    • the opening of global markets that any company can now access.
  4. The way to protect yourself in this new world is not to fight change, but rather to invest in your skills.  Get “in demand” skills which might include any profession or trade and develop great soft skills, or better yet get involved with emerging technologies.
  5. In a world where we will see more and more shortages of talent, companies will hire for attitude first, and skills second.  Do you have a positive attitude and strong work ethic?  Find experience that will prove these assets!
  6. Companies need to be profitable in order to survive, so make sure that you are important to your employer.  Just putting in time will not make you a “keeper”.

With change comes opportunity.  I believe that this amount of change is going to create a ton of opportunity.

I also believe that it will not fall in our lap … and it will be easy to be left behind.

So … invest in yourself and learn new skills.

“The world hates change, yet it is the only thing that has brought progress.”  Charles Kettering

Do NOT become the modern day Luddite, but rather focus on the opportunities.

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Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
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Lessons Often Need to Be Re-Learned!

Lifelong learning quote Denis WaitleyExperience makes us better.  We all know that … as long as the experience is good, and we learn along the way.

Lifelong learning, coupled with experience will help us to be our best selves.  Not too many people would argue with that.

What is sometimes overlooked is that all too often as we “move up the ranks”, or just become the “experienced” person, we can forget some of the lessons that we learned along the way.  It happens to the best of us, no matter your position or age, whether it is a work related learning or a personal one!

“Lessons that come easy are not lessons at all.  They are gracious acts of luck.  Yet lessons learned the hard way are lessons never forgotten.”  Don Williams Jr.

CEOs who built their career over many years, through multiple different roles might easily forget some of those lessons they learned as salespeople or accountants, engineers or project managers.  The skills that helped them to get to the top can sometimes be forgotten in the crazy busyness that comes with the role.  Interpersonal skills, time management skills, sales skills or even people management skills might not be given the same level of importance.

Salespeople might take for granted that they know their role cold, because they have been doing it so long.  Those good habits they developed along the way slip.  Notes are not taken, agendas not created, meetings not well managed or opportunities lost because they did not do the leg work!

“Some lessons can’t be taught.  They simply have to be learned.”  Jodi Picoult

The bottom line is that this can happen to anyone, so what can you do about it?

  1.  Self evaluation.  Stop and really assess whether you are slipping into bad habits and/or losing good habits.  Maybe its a monthly thing or a quarterly thing … but at a minimum you should do this annually.  Be brutally honest with yourself.
  2. Consciously develop good habits and constantly be working on them.  Obviously these should be habits that are important to your world.
  3. Get feedback. Ask people how you are doing.  It doesn’t need to be a formal thing (or it could be) but get candid feedback so that you can be aware of how others view you.
  4. Park the ego.  How many times have you seen others who think they know it all just because they have experience or have a title.  Ego can be your biggest enemy and prevent you from being your best.

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Kevin Dee is Chairman and founder of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
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April 2017 Tech News

Industry News - April 2017This is my 30,000 foot look at tech events for April 2017. What you see here is a précis of the monthly report I produce, which will be available in more detail at the News section of the Eagle website, where you will also find back issues.

A Little History of April in previous years

Facebook logoFive years ago, in April 2012 Facebook made a $1 billion bid for Instagram, Facebook also bought a piece of the patent action from Microsoft after Microsoft had paid AOL more than $1 billion for the patents. DELL made three acquisitions this month, Wyse technology, Clerity Solutions and Make Technologies. IBM picked up Toronto based BI company Varicent Software; Intel paid $140 million for some assets from Cray; Citrix picked up Podio; and Twitter bought a startup to acquire its team of developers.

Three years ago, in April 2013 Rogers paid $200 million for Primus’s Blackiron subsidiary, including datacenter capability; Toronto based Softchoice also chose to go private in a $412 million private equity deal; Shaw paid $225 million for an Enmax fibre network subsidiary in Calgary; Best Buy sold its stake in Carphone Warehouse for $775 million (having paid $2.1 billion in 2008). Google paid $30 million for social company Wavii. Other big names on the acquisition trail in April 2013 included Intel (Mashery), IBM (Urbancode); Computer Associates (Nolio). Finally, Facebook had a couple of small acquisitions Osmeta and Parse.

Microsoft logoApril 2014 saw Microsoft officially entered the handset business with the completion of the $7.5 billion purchase of Nokia’s devices business. Zebra Technologies paid $3.5 billion for Motorola’s unit that makes mobile devices for business which is a move in the ever-expanding Internet of Things space. Apple paid $479 million purchase of the LCD chip development unit of Renesas Electronics. IBM snapped up marketing automation software company Silverpop Systems and open source software company Red Hat paid $175 million for storage company Inktank.

LinkedIn LogoIn April 2015, there was plenty of action. Nokia was the biggest story, paying $16.5 billion for telecom company Alcatel-Lucent, but there was also a $4 billion deal that saw Capgemini buy services firm IGATE and LinkedIn made its largest acquisition ever, paying $1.5 billion for training portal Lynda.com. LinkedIn also bought a predictive insights startup company, Refresh. Netsuite paid $200 million for ERP and commerce software company Bronto Software and Blackberry reputedly shelled out $150 million for file sharing security company Watchdox. Salesforce was also out shopping, picking up mobile two-factor authentication startup, Toopher. In another deal involving billions, Informatica decided to follow in DELL’s footsteps and go private for a $5.3 billion price tag.

Bell logoLast year, in April 2016 there were some big deals, the biggest was Bell’s $3.8 billion bid for Manitoba Telephone System. Other large deal saw a Chinese conglomerate bid $3.6 billion for Lexmark; and Mitel shell out $2 billion for Polycom. Oracle paid $663 million for cloud based construction software company Textura. Nokia, who were also in the news announcing layoffs, continued to evolve their business model, this time into the wearable tech arena with the $192 million purchase of Withings. Other deals saw Autodesk acquire 3D animation software company Solid Angle; and Dimension Data bought Toronto based cloud services company Ceryx.

Which brings us back to the present

April 2017

ACCENTURE LOGOIt has been reported that Microsoft plans to purchase Israeli cloud-monitoring and analytics startup, Cloudyn. Flipkart, one of India’s larger ecommerce companies, has acquired the Indian division of eBay (eBay.in) as part of eBay’s $500 million investment in Flipkart. VMware‘s vCloud Air unit will be acquired by OVH, a French hosting and cloud company. Global professional services provider, Accenture, purchased the UK-based automation services provider, Genfour. Toronto-based startup, Turnstyle Analytics, has been acquired by Yelp for $20 million. California-based Coupa Software purchased Swedish software company, Trade Extensions for $45 million. Montreal-based financial technology provider, Alithya acquired big data solution provider, Systemware Innovation Corporation.

In other news, the demand for PCs continues to decline reaching a low that has not been experienced since 2007. In Q1 of 2017, PC shipments fell by 2.4%, which signifies the 10th quarter of decline.

The ride-hailing company, Lyft, has raised $600 million in additional investments bringing the company’s valuation up to $7.5 billion.

BlackBerry has won a binding arbitration case against Qualcomm for $815 million.

That is it for my monthly look at what was happening in the technology space over the last month, compared to the same month in previous years.  I’ll be back in about a month’s time, until then … walk fast and smile!

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Kevin Dee is the founder and Chairman of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
——————————————————————————————————————————

Canada’s Job Market First Quarter 2017

Canadian Job MarketGeneral Observations:

The unemployment rate at the end of the first quarter was 6.7%, an improvement over the 6.9% unemployment rate at the end of the last quarter.  During the previous 12 months Canada added 276,000 jobs.

The stock market continues to be relatively volatile, but perhaps that is the new norm.  For the purposes of this report I focus on the TSX and it has enjoyed a reasonable period of growth ending the first quarter of 2017 at around 15,600 points.  This was up slightly from a reading of 15,300 at the end of last quarter.

Oil canThe oil patch has settled a little, but that isn’t a great news story.  With the price of a barrel hovering around the $50 a barrel range there is a still a conservative approach to adding jobs.  There has been some exodus of foreign money from the oil patch, allowing Canadian companies to increase their property holdings.  While in some ways that is good, it is an indicator that the big players are investing their money in more business friendly jurisdictions.  Even the approval of some pipelines has not generated the positive job impact it might have done a couple of years ago.

Canadian dollar the LoonieThe Canadian dollar seems to be settled around the 75c US level for now, which is where it was last quarter.  While there are some small benefits of a weak Canadian dollar, including positive impact on tourism, overall it is a negative for the Canadian economy and thus for job creation.

The banking sector is one of the bigger employers in Canada, and the Canadian banks have fared well this year with their stock prices riding high.  They are also prudent money managers and have been very careful with their hiring.  Areas of growth for the banks have been any area that improves productivity and profitability, including robotics.  In addition risk mitigation in an era of economic uncertainty has created specific demands.

The telecommunications companies are other big employers in Canada and are also very cost conscious.  While they demand the best talent in order to compete, they too, are also careful about keeping employment costs under control, particularly as they are also acquisitive, which can mean a big focus on integration of acquired companies.  Some of the drivers of demand here include the highly competitive nature of the business, investment in infrastructure, technological innovation and a need to plan for a retiring “Boomer” workforce.

The US economy continues to add jobs in significant numbers, averaging more than 250,000 jobs a month.  The demand for skills in the US will lure talent from Canada which is good for the individuals but not so good for Canada in the long term.  What has not happened, and is different from previous economic times, is that Canada’s economy has not improved along with US economy, which is one of the indicators of our “new normal” environment.

Construction worker

The demand for the “trades” continues unabated, as the construction industry seems to be forever busy.  Cranes dot the skies of Canada’s largest cities, and home renovation projects are hard to staff!

The three levels of government in Canada are big employers.  Municipal, provincial and Federal governments employ a lot of people and with the current Federal government it was expected their ranks would grow.  There has been some growth in the Federal payroll, about 40,000 in 2016 but it was expected to be more.  All of these governments are dealing with the issue of a fast retiring upper echelon.  The pensions are so lucrative that large numbers of civil servants are eligible for, and invariably take, retirement at a very early age.  This will create opportunity for new jobs, but will also result in a significant brain drain from our government.

The Canadian Staffing Index is an indicator of the strength of the largest provider of talent in any economy (the staffing industry) and an excellent barometer of the health of Canada’s economy. The reading at the end of the first quarter was 110, which was significantly up from last quarter when it was 96.  The reading is not adjusted and so is affected by number of available working hours etc.  Having said that the indication is a positive one.

Eagle LogoHere at Eagle we experienced a 25% increase in demand from our clients in the first quarter of 2017 versus the previous quarter, and the demand was about the same as the first quarter of 2016.  We also experienced a 20% increase in people looking for work over the previous quarter and a 16% increase over the same quarter last year.  This would suggest an uptick in activity that is a positive for the economy, if we can keep it going.

 More Specifically:

cn towerThe Greater Toronto Area (GTA) is Eagle’s busiest region, representing about 60% of our business.  It is also the 4th largest city in North America, containing more than 50% of Canadian head offices and with a population of approximately six (6) million.  This market has remained one of the busier markets in Canada, yet has not been as buoyant as previous years, with banks, telcos and provincial government all just a little slower with their hiring.   We have seen a small increase in demand in the first quarter and anticipate things will pick up as the year progresses.

The Saddledome in CalgaryWestern Canada is of course comprised of the oil patch in Alberta and the rest.  Some provinces have fared better than others, with certainly Alberta taking the brunt of the hit because of its resource based employment.  BC was actually the fastest growing province in Canada in 2016 but with an election coming and legislative interference harming the housing sector, the BC economy has started to slow down.  Saskatchewan has fared better than other provinces with a business friendly government although it too is hit by a decline in oil revenues and is struggling with deficit reduction, so no job boom here. The Conference Board expects Alberta to be the fastest growing province in Canada for 2017 but that remains to be seen as the province is not attracting foreign investment (because of Federal and Provincial government policies) and unemployment remains high.

Parliament building in OttawaEagle’s Eastern Canada region covers Ottawa, Montreal & the “Maritimes”.  While there is a better mood amongst the Federal civil service under the Trudeau government, I can’t say that I share their optimism given his focus on anything but job creation.  There has been an increase in Federal government hiring in 2017 with our civil service now employing an extra 23,000 in just the last year (wonder why our taxes are so high?).  Quebec is enjoying low unemployment and continuing to fund new tech growth in the province (wonder where those transfer payments are spent?).  We anticipate that to continue in 2017.  The Maritime Provinces continue to struggle to create employment and we don’t expect much change there.

The Hot Client Demand.

At Eagle our focus in on professional staffing and the people in demand from our clients have been fairly consistent for some time.  Program Managers, Project Managers and Business Analysts always seem to be in demand. It might just be our focus, but Change Management and Organizational Excellence resources are in relatively high demand too. Big data, analytics, CRM, web (portal and self-serve) and mobile expertise (especially developers) are specializations that we are seeing more and more. On the Finance and Accounting side, we see a consistent need for Financial Analysts, Accountants with designations and public accounting experience plus Controllers as a fairly consistent talent request. Expertise in the Capital markets, both technical and functional, tends to be a constant ask in the GTA.  Technology experts with functional expertise in Health Care is another skill set that also sees plenty of demand.  This demand fluctuates based on geography and industry sectors, so we advise candidates to watch our website and apply for the roles for which they are best suited.

Outside of Eagle’s realm some of the in-demand in the trades, a growth in demand skills include the classic tradespeople, drivers, and new tech skills like Artificial Intelligence, Robotics, video gaming skills etc.

 Summary:

 There are some positive indicators that would suggest light at the end of the tunnel, but it is early to tell whether that will lead to economic growth.  At a very low growth in GDP, and increasing government debt loads and no clear fiscal policies to help I do not anticipate significant job growth in Canada for a while.

There are however bright spots, caused by demographic shifts (retiring Baby Boomers) and new technologies.  The growth of the “gig economy” creates new opportunities for people to define their own destiny and become mini-entrepreneurs.

The effect of US policy changes by the Trump administration remain to be seen.  Having said that early indicators could see immigration (positive for Canada), trade agreements (possibly negative for Canada) and defense (possibly negative for Canada) all having some impact.

In today’s Canada job seekers need to understand the growing sectors, the in demand jobs and be willing to go where the work is.  If I was looking for work I would be moving to the larger centres, investing in in-demand skills and increasing my marketability with the right “attitude”.

That was my look at the Canadian job market for the third quarter in 2016 and some of its influences.

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Kevin Dee is the founder and Chairman of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
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March 2017 Tech News

IT Industry News - March 2017This is my 30,000 foot look at tech events for March 2017. What you see here is a précis of the monthly report I produce, which will be available in more detail at the News section of the Eagle website, where you will also find back issues.

A Little History of March in previous years …

Hootsuite logoIn March 2012, there was some activity with a couple of (then) young companies receiving significant capital — Appirio ($60 million) and Hootsuite ($20 million). Cisco made a couple of acquisitions, paying a whopping $5 billion for video software and content company NDS Group in addition to a smaller network management buy, ClearAccess. NEC paid $450 million for the information management business of Convergys and Avaya paid $230 million for an Israeli videoconferencing and telepresence company Radvision. Other companies on the acquisition trail were DELL, EMC, SafeNet, Avnet and The Utility Oracle logo a large software company originally noted for its databaseCompany. Four years ago, March 2013 saw some of the “usual suspects” making acquisitions, but there were no billion dollar deals announced. Oracle continued its move into the telco space with the purchase of Tekelec; Google bought the small Toronto University-based company DNNresearch in the machine learning vertical; Microsoft sold Atlas Advertiser Suite to Facebook; and Yahoo bought Summly. In March 2014, Facebook made a somewhat surprising $2 billion acquisition of virtual reality company Oculus VR. Intel also expanded its horizons with the $150 million acquisition of smart watch maker, Basis Science. SAP added to its purchasing software suite with the acquisition of Fieldglass and TELUS made a couple of buys, Enode, a management consulting company out of Quebec HP logoand Med Access, an addition in British Columbia, to their healthcare division. March 2015 saw some significant M&A activity with HP paying $3 billion for Aruba Networks; Lexmark paying $1 billion for customer management software company Kofax; eCommerce company Rakuten paid $410 million for ebook marketplace Overdrive; Cheetah Mobile paid $58 million for mobile ad networkMobPartner; TeraGo Networks paid $33 million for cloud provider RackForce; IBM bought natural language and image processing company AlchemyAPI; and in the cable TV world Charter Communications paid $10.4 billion for Bright House Networks. Last year, in March 2016, we saw the $3 billion sale of Dell IBM logoServices to NTT, a direct result of Dell’s restructuring following the recent purchase of EMC. IBM was out bolstering its services business with a couple of acquisitions; the first was Optevia, a UK-based integrator focused on Microsoft Dynamics; and the second was Bluewolf Group, a global Salesforce consulting partner. Montreal-based Yellow Pages picked up Toronto-based Juice Mobile, primarily for its mobile marketing capability. Another Toronto company, Influitive, raised some cash ($8.2 million) and bought a couple of mobile app companies, Ironark Software and Triggerfox; and Netsuite bought IOity solutions, a cloud-based manufacturing software company.

Which brings us back to the present …

Intel logoIn March 2017, the major acquisition in the headlines is Intel’s purchase of Israeli computer vision company, Mobileye, for a hefty $15.3 billion. HPE bought storage solution provider, Nimble, for $1 billion. DeskConnect, the startup that developed the Workflow app, has been acquired by Apple who will offer the app for free. Amazon Web Services, a public cloud infrastructure provider, acquired Thinkbox Software, a company that provides software for managing media rendering workloads. Mozilla acquired Pocket, a startup that developed an app for saving articles and other content.  It is interesting to note, based on my sources that over the last few months, there has been a noticeable decline in Mergers & Acquisitions in the technology space.  Recent articles suggest this might change in the coming months.

canadian flagIn other tech news, Statistics Canada released a report highlighting Canadian participation in the sharing economy, i.e. peer-to-peer services, and its role in the Canadian economy.

Another story that took headlines last month was that US corporate information, including work email addresses and phone numbers, was leaked from a 52-gigabyte database owned by Dun & Bradstreet.

That is it for my monthly look at what was happening in the technology space over the last month, compared to the same month in previous years.  I’ll be back in about a month’s time, until then … walk fast and smile!

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Kevin Dee is the founder and Chairman of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
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Do You Have a Plan?

Goals quote by NightingaleGoals can make a big difference in your life.

If you have no real plan for your life then here are a few thoughts for you.

1. If you don’t know where you are going, then you might not like where you end up.
2. If you have trouble defining where that end point should be, or what it looks like, then pick a point along the way! e.g. If you don’t know what your career will look like in 10 years, then decide where you would like to be in a year.
3. Aim big. If you shoot for the stars you might not get there, but you will go a long way towards them. If you aim for the roof, you might not even get there!

“A goal is not always meant to be reached, it often serves simply as something to aim at.”   Bruce Lee

4. How do you eat an elephant? One bite at a time! So … plan your strategy for success in small bits, it will make it easier to achieve.
5. Review your plans regularly, make sure you are tracking to plan and adjust accordingly.
6. Get help! Find a mentor/mentors, people that will help you.
7. Treat your life seriously … you only get one shot! So, make sure you do what you want with it … and make sure you enjoy it!
8. Fact: Hard work and good planning will get you a LONG way! If you apply some smarts to that formula you will rock the world!

“It always seems impossible until it’s done.”  Nelson Mandela

9. Its not all about you! Sometimes you get more by giving. You will need to figure this out for yourselves, but my advice is to “give” as much as you can.
10. Every day is the start of the rest of your life, if you are late starting on your journey that’s OK. Just start!

“I do know that when I am 60, I should be attempting to achieve different personal goals than those which had priority at age 20.”  Warren Buffett

Goals don’t have to be hard … but you really should have some.

“To live a fulfilled life, we need to keep creating the “what is next”, of our lives. Without dreams and goals there is no living, only merely existing, and that is not why we are here.”  Mark Twain

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Kevin Dee is Chairman and founder of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
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Personal Accountability

You are Responsible for youWe are all responsible for our own destiny.

Yes … some people have a lot more hurdles to overcome than others.  Those hurdles might include medical, environmental, mental or any other kind of challenge.

“Decide carefully, exactly what you want in life.  Then work like mad to make sure you get it.”  Hector Crawford

BUT …

We all have some innate talents.

We all have the ability to improve our talents.

We can all work hard.

We can all choose to adopt a positive attitude.

We can all work through adversity and get stronger.

We can all bring our “A” game every day.

We can all make choices that will improve our lives.

We can all decide that there are no excuses … we WILL achieve our goals.

We can all “suck it up”, accept some pain and discomfort to reach a worthwhile target.

We can all set some goals and put a plan in place to get there.

“Whether you think you can or think you can’t you are right!”  Henry Ford

We just have to choose to do it … and apply the self discipline to follow through.

Choose to be a better you.  I don’t know anyone who couldn’t improve something in their lives.

“Start from wherever you are and with whatever you’ve got.”  Jim Rohn

It doesn’t matter how old you are.

It doesn’t matter how much money you have or don’t have.

It doesn’t matter how much success you have enjoyed to date … or not.

Everyone can be a better version of themselves … all it takes is a choice, and then the will to make that choice real!

“its not about how badly you want it!  Its about how hard you are going to work to get it!”

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Kevin Dee is Chairman and founder of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
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Business Owner? Invest in YOU!

learning quote from Brian HerbertEagle has been working with independent contractors for more than twenty years.  One of the challenges that any business owner faces is in personal development and it is particularly tough for the owner of a one person business.  If “the business” is taking time out for training, then it is not making money  and a second issue is that the business also has to pay for training.

When I started Eagle I had a similar dilemma, how do I continue to learn about running a business and still do my day job.

“Develop a passion for learning.  If you do, you will never cease to grow.”  Anthony J D’Angelo

Here are some ideas:

Read! It seems obvious … but so few people do it! I love the Executive Book Summaries because they are an 8 page (20 minute read) synopsis of some of the greatest business books. A very affordable annual fee lets me download pdf files that I print and read when I have a few minutes between meetings or when I’m traveling! I also subscribe to Harvard Business Review which produces short, very informative and relevant documents that keep me thinking, give me ideas and help me to stay relevant.

Network! I started a small group of fellow CEOs that gathered on a monthly basis to share stories and collectively grow. There are many existing groups that provide the same experience.  Over the years I have belonged to numerous such groups .. including the group of CEOs who ride motorcycles!  If you are an independent contractor why not start your own networking group?

Online Training.   In recent years there has been an explosion of available, and free or very affordable, training online.  Sites such as Coursera and others like it have great training in a plethora of subjects.

“Leadership and learning are indispensable to each other.”  John F Kennedy

My advice to any business owner, particularly the independent operator …invest a little in yourself and you differentiate from almost everyone else!

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Kevin Dee is Chairman and founder of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
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Facts or Bias?

Don't believe all you read on the internetDo you believe everything you read?

“Of course not!”  you say.

How do you determine what to believe?

That is a tougher question … because almost every message we receive has some kind of bias.

Coke, of course, is better than Pepsi … unless you are a Pepsi drinker, and feel the opposite.

All the bad news about Donald Trump is of course true … unless you subscribe to the opposing points of view.

The point is that the person or organisation writing the message has an opinion, and most often that opinion comes through loud and clear.

“I maintain a  balanced view of the world, but that balance is always in my favor.”  Mark Lawrence

If you sell Fords then there are many reasons why Fords are the answer.

If you are left wing in your views then right of center views are all wrong.

The list goes on.

If you have a decision to make, then you are best served by understanding the situation impartially.

So .. how do we get a balanced view?

  1.  Decide if you care to know the facts or if it really isn’t that important to you.
  2. Read opposing perspectives.
  3. Talk to people with opposing viewpoints. and
  4. Apply your own convictions, common sense and intelligence to the data that you are fed.

Your opinion is your opinion.  Your perception is your perception.  Do not confuse them with facts or truths.

Read news sources that offer both left wing and right wing perspectives.

If an article extols the virtues of solution “A” versus solution “B” then find more articles on the subject.

If there are independent organisations that cover the situation get their input … consumer reports, Gartner, Ipsos etc.  (But recognise even those authors will have some personal bias).

At the end of the day you need to make decisions based on the information you have.  The better information you have the better decisions you can make.

So …. don’t believe everything you read, especially if it is from one source!

Follow your heart but take your brain with you!

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Kevin Dee is Chairman and founder of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
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Business Relationships

Trust Sales quote from Zig ZiglarBusiness relationships are just like any other relationships … they need to be nurtured, they need investment and they need a level of commitment.

Clients WILL buy from people they trust, and you do not achieve trust without establishing some kind of relationship.

In almost any business relationship there will come times of stress … where the parties need to fix something, or renegotiate something or have tough conversations.  These situations are always easier if there is a good relationship and a level of trust.

Salespeople and business owners work hard to develop these business relationships and clients invest their time and energy in them too.  There are many ways that they evolve and grow, but here are some ideas:

  1.  Make promises and always deliver (over deliver if at all possible).  This does not have to be hard it could be as simple as committing to send an interesting article by the weekend and doing it the minute you get back to your desk (but never forgetting to send it)!
  2. Meet face to face.  The phone is good, email is a good way to share some stuff but face to face is how you get to know people and they get to know you.
  3. Be truly interested in the other person.
  4. Find ways to bring additional value.  Share interesting articles, data, information, market knowledge for example.
  5. Have regular contact … without wasting anyone’s time.  (Touching base is a lazy approach … you should have a valid business reason, and ideally an agenda for a to meeting!)
  6. Never waste their time.
  7. Be positive … keep your own negatives to yourself!
  8. Listen more than you talk.
  9. All large client organisations have valid governance concerns about undue influence of their buyers, so be mindful of these.
  10. It always helps a relationship to have some meetings under more informal settings.  Breakfast, lunch, coffee, drinks after work or even a game of golf (even though I hate golf) can help people get to know each other better.  (Be mindful of #9 above).

Every business relationship will hit a bump in the road at some point, and if you don’t have a relationship built on trust and credibility, beyond the terms of a contract then that bump may feel like a mountain!

“The business of business is relationships; the business of life is human connection.”  Robin Sharma

Invest in those business relationships!

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Kevin Dee is Chairman and founder of Eagle (a Professional Staffing Company)
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