Attitude is a huge factor when hiring a new employee. For many people the right attitude is much more important than even work experience or the “technical skills” to do a job.
It is sometimes hard to define what is meant by that term “good attitude”. If you have a sunny disposition does that mean you have a good attitude? If you are generally a “glass half full” person, or someone who is conscientious, or someone who is nice to little old ladies … then are you someone with the right attitude?
Wikipedia has a definition of attitude from a psychology perspective, that includes reference to attitude in the workplace.
For me, as a business owner, people with “the right attitude” display certain characteristics.
1. They “Just Do It”. How refreshing when you ask for something to be done that the person just does it … no whining, no procrastinating they just get the job done!
2. They don’t watch the clock. They are rarely late arriving to work, and never leave exactly at 5pm (or whenever their ending time is).
3. They want to work. They don’t look for excuses not to work, they don’t wander to the coffee machine/smoke break/whatever at every opportunity.
4. They smile. Not a hard thing, but definitely more rare than it should be!
5. They have a purpose to their demeanor. (Read … They Walk fast and Smile).
6. They want to learn. They ask questions, have an open mind and take every opportunity to understand “why”?
7. They are respectful. They don’t need to be “subservient”, but recognise that the “boss is the boss”, that experience counts for something and that perhaps they have something to learn.
Perhaps the most important characteristic of all … is that they care! If you don’t care then likely none of the other stuff will apply. If you do care, then likely you can learn all of the other stuff!