Quality is in Everything We Do
Continuous improvement and commitment to high quality best practices have always been hallmarks of Eagle’s culture. In 2005, Eagle made a corporate decision to invest the time and financial resources required to achieve ISO 9001 registration. As a result of these processes, we consistently receive high ratings in our clients' vendor performance programs and our own administered satisfaction survey scores are well-above 90%. We use all feedback to continuously improve service and build upon our strengths, including ensuring re-use of high quality contractors through our Eagle Elite program.
In 2005, Eagle made a corporate decision to invest the time and financial resources required to achieve ISO 9001 registration. This certification is reviewed annually be an external audit and maintaining it demands we listen to customers and commit to continuous improvement. This guarantees that clients and contractors will not only have an optimal experience when working with Eagle, but that experience only gets better with time.
In 2006 Eagle introduced a new certification program, the Eagle Elite Professional Contractor, the first of its kind in the staffing industry. It is one more way that Eagle is ensuring that you have access to the best candidates available. This designation recognizes high quality independent contractors that exhibit true talent and professionalism and as part of Eagle’s ISO Certified search process, Eagle Elite Contractors who are qualified for an opportunity are always the first to be presented to clients.
We're driven to exceed expectations and client satisfaction is our highest priority. This is monitored through regular client surveys and service reviews, as well as ratings we receive in vendor performance programs. Feedback from all of these channels is consistently high and our overall satisfaction rating -- from both clients and contractors -- is always well above 90%.
Custom Performance Tracking
Eagle recognizes that "success" is defined in every organization. We work with clients to set performance targets based on their goals and track these together to ensure we're meeting your overall needs. This is another way that Eagle drives continuous improvement and, more importantly for our clients, alleviate risk.