The Eagle Blog

Its Not My Job!

Customer service quote by Tony HseihI think that phrase has to be right up there on Kevin’s top most hated phrases, same for most executives or business owners!

In any business your end goal is to be profitable … so that you can pay your staff, pay your suppliers, provide a return to your shareholders and continue to invest in the growth of your business. In order to be profitable your company needs to provide a service of value to clients and to compete favorably with competitors. Particularly in these hyper-competitive days of globalization this means a strong focus on quality, service and of course value.

Imagine your clients being told by your staff that they can’t help them, that it isn’t their job? Sounds totally ridiculous, and could never happen in your organization … right? What about internal clients? In our organization it’s the sales and recruiting teams that provide our clients with a service for which we get paid. Everyone else in the company (executve included) is here to help the “sharp end of the ship” look after our clients. Surely we should NEVER say “Its Not My Job” to our internal clients … would that happen in your company?

Does your company have a culture that is truly client focused? Will your employees always step up and do “the right thing” even if it is not in their job description?

OR will they say “Not my job”?

——————————————————————————————————————————
Kevin Dee is the founder and Chairman of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?
——————————————————————————————————————————

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.