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TPS Client Services Help Desk Analyst (Bilingual) (76491)

Job description

Eagle's client has an opportunity for a candidate looking to gain experience in a top-tier company as a TPS Client Services Help Desk Analyst (Bilingual).

Assignment Length:                     6-month contract

Assignment Starting;                    December

# of Openings:                                3

Top skills for TPS Client Services Help Desk Analyst (Bilingual):

  • Strong verbal and written communication skills in both English and French
  • A positive and enthusiastic attitude
  • Flexibility, adaptability and ability to work in a face-paced environment
  • Ability to maintain calm under pressure
  • One (1) to two (2) years customer service experience (previous contact centre experience an asset)
  • University or college diploma/degree or equivalent experience

As the TPS Client Services Help Desk Analyst (Bilingual), you will be responsible for:

  • Provide response to customer questions received via telephone calls, callbacks, emails, and help desk requests.
  • Provide technical and production support for TM/FX/CC products and services, including incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.
  • Assist customers in troubleshooting and resolving issues during deployment and ongoing use of products and services, effectively diagnosing and working through complex problems with a high level of accuracy and with a focus on providing exceptional customer service.
  • Promote positive customer relations by consistently providing exceptional customer service and fostering trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions, and diligently searching for solutions when the answer is unknown Escalate issues that are beyond the level of expertise through the appropriate channels.
  • Maintain up-to-date knowledge and understanding of TPS products, services, processes and relevant legal, regulatory and technology requirements
  • Risk Management and Control
  • Monitor completion of all internal and external operational effectiveness/compliance requirements to manage risk within acceptable limits
  • Protect the Bank's assets by adhering to all applicable regulations, Policies and Procedures, legal and ethical requirements, process requirements, established risk guidelines and regulatory requirements. Maintain the confidentiality of both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policies and Procedures.
  • Follow security and safeguarding procedures in accordance with Bank policy for the prevention of loss due to fraud, money laundering or defalcation; identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering.

Don't waste time, this position will be filled quickly.  Apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

Eagle Professional Resources
Staff Placement Agency Permit Number: AP-2000200
Placement of Personnel and Recruitment of Temporary Foreign Workers Permit Number: AR-2000199

Eagle Temporary Staffing
Staff Placement Agency Permit Number: AP-2000204
Placement of Personnel and Recruitment of Temporary Foreign Workers Permit Number: AR-2000205