Tag Archives: management

All blog posts by Kevin Dee, Chairman at Eagle — Canada’s premier staffing agency, related to management.

Managers Need to Teach … NOT Do!

The ONLY way to be able to grow an organization is to delegate to those who work for you … to leverage yourself through a team.  Whether you are a supervisor within a larger organization, an entrepreneur growing a business or an executive in a large company you face that same challenge. 

You will probably want your team (a) to do things the way you would have done them (b) to get the results that you want.

In the real world it doesn’t quite work that way … because we are not all the same.

What you should aim for is … (a) your team to get the results you want (b) operating within the guidelines that you establish.

For some managers the result is all that is important … but results at any cost are usually not sustainable, AND sustainable is important too.  There are also the issues of corporate culture, ethics, processes etc that can easily be compromised when the only concern is the result!  You might not want your staff “fishing with dynamite”!

So, as the saying goes, you need to teach your people to fish … or perhaps more precisely you need to ensure that they are fishing within the “rules” …

1.  You need to resist the urge to “do it yourself” … remember teach, don’t do!

2.  You need to resist the urge to force your staff to do it exactly the way you would do it, because we all have our own style. 

3.  You need to establish guidelines and parameters.  These might be financial constraints (eg margin guidelines), ethical boundaries (eg don’t take your client to Scotland for a golf trip) and/or targets (eg number of calls, sales pipeline metrics etc).

4.  You need to establish a regular feedback mechanism to provide ongoing mentor-ship and ensure things are progressing to plan.

5.  You need to give your staff some rope … which can get longer as your trust grows!

6.  You need to expect some hiccups, and deal with them accordingly … as learning exercises, NOT as a means to beat your staff up!

7.  Eventually you will become less involved and able to devote time elsewhere … just don’t forget to stay close enough that you understand when things go off the rails.

Giving up control is one of the hardest things for any manager.  You were probably promoted because you were good at “doing something” … now you have to learn to be good at teaching other people to have the same success, and not do it yourself!


Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Gain a competitive edge!  Join Eagle’s Executive Consulting Network!



Its Good to Care … Just Don’t Worry!

It is a fine line between not caring, and not worrying!

It is only by “caring” that we do our best work.

Worrying too much is detrimental to our health.

Worrying however is a very human trait, and I think most of us worry somewhat.  The trick is to use that emotion in a positive way to effect change … OR, if you cannot change an outcome then find a way NOT to worry.

For example:

If we “care” about our job then we will work hard to be successful … as a salesperson that might mean long hours, planning, building relationships and working towards those sales.   By “caring” we do everything we can to improve.

It is also normal for people who care about their job to worry about their results, about their performance etc.   If you have done everything you can then “worrying” is detrimental.  At that point you need to find a way to “let it go”.

The best employees “care” … just don’t let that “caring” affect your health. 

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!

Simplify KPIs for Efficient Business Management

I like to consider myself to be pretty good at managing my time.  I have evolved my various systems over the years and continue to evolve them as new tools come along, my role changes or I feel it is time to shake things up!

Over the years I have gone from a largely paper based time management system to a largely electronic focused system, but still using paper where I find that to work best for me.

One of the things that I try to do every now and then  is to revisit the KPIs (Key Performance Indicators) that I monitor, and make sure that I am spending my time wisely.  I find that all of us managers have a tendency to want more and more data/indicators about how the business is doing … yet experience has taught me that focusing in on a few key indicators can actually be the best use of my time.

With technology today I can get reports on a multitude of different aspects of my business, ranging from monthly standard financial reports through daily activity monitoring, exception reporting, quality initiatives, financial data, A/R reports, customer lists … on and on!!!  The trick is determining what ‘few” can do the job for me.

Here are some thoughts for the manager trying to stay on top of their business:

1.  Keep it simple.

2.  Decide what “handful” of indicators you are going to monitor … keep it as short as possible.

3.  Decide how often you will look at that data.

4.  Decide how often you will update that list (note update means develop “the list” NOT ADD to the list).  You NEED to review the list on a regular basis, but you also need to give them time to see if they are doing a good enough job for you.

5.  You WILL find interesting data at every turn … DON”T be seduced into thinking that you NEED it.

6.  The data that you need in your role today will change as your role changes.

7.  Share your thoughts on KPIs with peers and develop a standard set that works for a per group.

8.  Do NOT create your own tools … adopt the corporate tools and work with them.  The effort developing and maintaining them will be better spent elsewhere … but do share your ideas with “corporate”.

9.  These tools and indicators are just that … don’t spend a ton of time over analysing, take the information and use it to get on with the job.  Remember the 80/20 rule … if you feel 80% of your needs are being met then be happy, because if you chase that final 20% it will cost you BIG in time and dollars!!!

10.  If you need help developing KPIs we might be able to find a consultant for you 🙂 

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!

Reinvention is NOT Optional

Competition comes in many forms, so whatever business you are in it is important to be constantly asking yourself some basic questions.  Some of those questions might be:

Am I meeting my customers needs?

Is someone else doing a better job?

Is my industry changing?

If I keep doing what I do will I still be here in 5 years?

What else could I be doing?

Disruption can happen in any business, as has been seen many times over the years.  We only have to think about the affect of big box stores on the smaller retail shops, the impact of the internet on so many businesses, the impact of low cost off-shore labour on many industries … just to name a few.

When you work in and around high tech, or with the big consulting firms then innovation and change tends to be “a given” … but that is not always the case in smaller, mainstream businesses.

Yesterday I had my motorcycle serviced and today I had my car serviced.  It is always a frustrating exercise for me, and I assume any busy person, to have to take time from my schedule to drive out to the garage and then get back to work.  Which got me thinking about these businesses.

I asked the owner of the car shop how business was going and he replied that the last couple of months had been OK, he actually made money.  He suggested that in a 12 month period he will make money for 3 or 4 months, break even for 3 or 4 months and “survive” for the rest.

“Have you any plans to do anything different?”, I said.   He doesn’t.

At the motorcycle shop I managed to arrive there about 2 minutes after closing time, received no sympathy from the exiting employees and was lucky enough that there was a manager still on the phone who let me drop my bike off for service the next day.  On pickup day I had not heard from them 90 minutes before closing so after several calls I finally connected to the service shop and they were not sure if it was going to be completed that day.  It was … but again I had a level of stress I did not need.

None of this is earth shattering … and everyone has these frustrations.  But … it could be better.

A disruptive model could easily drive both of these hard working business owners out of business!

Why are they content?

If my business was unprofitable for 3 to 5 months a year I would do something about it.

If my customers were having trouble getting to my shop for service I would make it easy for them.

I took a quick look at what other service shops are doing around the world (that disruptive internet again) and came up with some top of mind ideas for these business owners …

Look at your hours of operation … if you are open when your clients are working and closed when they have free time does that make sense?  It doesn’t need to be a radical change but opening the retail shop for evening hours, with an opportunity to drop a bike off with them might just make life a lot easier for your customer.

The big garages have a shuttle … why not have a pick up your bike/car service?  Pick it up anywhere and return after service … I would pay for that!

What else could you do with your shop to generate revenues?  Offer the use of the shop to DIY people who like to work on their own vehicles, but don’t have the tools or space.  Offer courses to teach people at various levels about vehicle maintenance.  Form a partnership with larger shops as an overflow capability to help them meet their needs.  Buy a portable garage … a truck that could do “house calls”.

It is not just the big companies that need to reinvent themselves … every business owner needs to think that way.  It is tough to own and operate a business, the start up phase is extremely stressful, there are always ownership related issues but experience reduces the stress levels.  This creates a risk of complacency and perhaps even a shift to a more risk averse approach to business … so it is critical to remember, in ANY business Reinvention is NOT optional!

Kevin Dee is CEO of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Centre!

Accuracy is Always Important. 10 Ways You Can Improve Yours!

Mistakes are a fact of life … they happen!

It is however important to learn from our mistakes, which is a natural process that will result in us getting better.

If we don’t learn from our mistakes then we miss a huge opportunity … and yet many people fall into this trap.

Accuracy is extremely important no matter what job you have … if you mislead co-workers, your boss, your client because of mistakes then there can be repercussions.  In some circumstances accuracy is CRITICAL … 99% accuracy might be great for many professions, but for an aircraft pilot or a ship’s captain it isn’t great enough!

How do you go about improving your accuracy so that you make less mistakes?

1.  You have to CARE!  You cannot adopt an attitude that accepts mistakes, you need to want to be “mistake free”.

2.  You need to LEARN … that means actively understand why the mistake happened and making sure it doesn’t happen again!

3.  Sometimes you need to SLOW DOWN.  Many mistakes happen because work is rushed, or because the person doing the work has not taken time to become accurate in their process.  in the same way that children learn to walk before they run, it is important that we learn to do our job RIGHT first and THEN get faster!

4.  Practice!   If you perform some tasks infrequently then you are more likely to make mistakes … so practice, and take special care on those kinds of activities.

5.  Check your work!   it is easy to complete a task and submit it … but if you take a little extra time to double check your work you will reduce the margin for error.

6.  Along with #5 develop little “checks” that work for you.  eg.  if you are providing numbers in a report is there a “rule of thumb” you could create that would show if anything looks strange in the results?

7.  Use spellchecker … ALWAYS!!!  This is a habit everyone should adopt!

8.  Along with #7 … don’t rely solely on spellchecker, read your document AFTER the spellchecker has done its thing.  The words in your sentence might be real words, just not the ones you wanted!!!

9.  Develop checklists for yourself.  If your job requires 5 steps in the process for every transaction use a checklist to make sure you completed ALL 5 steps EVERY time.  pilots use these, doctors use these … and a mistake from either of those professions could be VERY nasty!

10.  Take advantage of “best practices”.  Find how other people do the job and learn from them, ask for help, get a mentor … anything that will help you to get better at your job.

We should regret our mistakes and learn from them, but never carry them forward into the future with us.”  L.M. Montgomery

Kevin Dee is the founder and Chairman of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?

Entitlement … a 21st Century Epidemic?

Quote about entitlement by Marian Wright EdelmanIt seems that there are a growing number of people in our world who have a feeling of entitlement and they come in many shapes and forms.

They feel entitled to a job, entitled to government handouts, entitled to benefits that were negotiated in other times, entitled to major bonuses, entitled to “executive perks” … they are even entitled to multi-million dollar severance packages for failure … on and on.

The world just isn’t that complex … we need to live within our means.  As individuals, as cities, as Provinces (or states) and as countries.  There are plenty of examples of the entitlement shown by countries that are living beyond their means.

In my world … I am responsible for myself.  I use my skills, my energy, my commitment, my brains to reach the goals I set for myself.  My standard of living, my happiness, my successes, my failure today and into the future are all in my own hands.

Do YOU have an entitlement attitude?

Do you expect the government, your family, your boss or some other “higher authority” to look after you?

Good luck with that!

Entitlement is a modern disease that kills work ethic … in fact it kills all ethics, it kills creativity, it kills the desire we need if we are going to overcome adversity and achieve great things!

The way to cure this Entitlement disease is to accept responsibility, accept accountability and pay your own way!  Earn your success!  Create your own opportunities!  Give back!  Take some risk!  Push yourself to do better!

There is great satisfaction in taking personal responsibility … there is even greater dissatisfaction in being totally dependent upon the good graces of that “higher authority”!

Kevin Dee is the founder and Chairman of Eagle (a Professional Staffing Company)
Want to know where Canada’s hot jobs are?   Visit the Eagle Job Board!
Have you tried Eagle’s (very cost effective) Virtual Recruiter service?