The Eagle Blog

The Devil is in the Detail

“I’m not good at detail” is probably one of life’s great excuses! Some others might say “Its just admin … it’s not important!” Well, I beg to differ!

Practically every job demands for people to enter data into systems or follow some detailed steps to complete a task.

We all enter data, whether it is names and addresses of clients, the amount to bill for goods or services, the prescription drugs to be administered or a details of a meeting. We almost all have to deal with “admin” at some point or other.

It is attitude that makes the difference.

Do you “own” that responsibility, or is it just an irritant that you tolerate badly? Do you take pride in your work and make sure you have details correct, or do you throw in whatever is top of mind and leave the rest for “someone” to figure out?

What if your doctor got the details wrong?

How about the guy that fuels your airplane?

Maybe your garage guy might forget to tighten something?

If  a salesperson is sloppy and doesn’t take ownership perhaps the bill doesn’t get paid, or the client gets the wrong item?  There is no value in selling a product or service if the end result means the business doesn’t get paid.  It it even more galling if the reason for that is sloppiness!

If you are sloppy in the “details” then how could you ever be considered for advancement? How could you ever be considered a top performer?

Worse … why would you accept second rate attitude and performance for yourself?

We all hope our nurse, doctor and mechanic pay attention to detail … but it would be hypocritical to complain if we are not prepared to pay attention in our own jobs.

Think about that next time you have details to deal with!

“When you take care of the detail, the big picture will take care of itself.”  Georges St-Pierre

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Kevin Dee is the founder and Chairman of Eagle (a Professional Staffing Company)
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